MES Deployment & Production Support Lead

United Pharma; Raritan (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

United Pharma is seeking an MES Production Support & Implementation Specialist to deploy, stabilize, and optimize a Manufacturing Execution System in a cell therapy manufacturing environment. You will bridge manufacturing operations, quality, and the MES project team to address floor issues and drive system adoption.

You will provide front-line support during deployment, create procedures and troubleshooting guides, develop dashboards with Power BI, and monitor MES performance to identify trends

Qualifications

• Experience deploying and supporting MES in a manufacturing setting.
• Cell therapy manufacturing experience preferred.
• Ability to author SOPs and end-user documentation.

Responsibilities

• Serve as MES primary contact between shop floor personnel and the MES project team.
• Provide front-line support during MES deployment and stabilization.
• Investigate and resolve MES-related issues impacting manufacturing operations.
• Create, document, and track support tickets for production floor incidents and system defects.
• Develop and maintain MES procedures, work instructions, and troubleshooting guides.
• Generate reports and dashboards to monitor system performance, issue trends, and stabilization metrics.

Skills

MES experience

Manufacturing ops

Ticketing systems

Troubleshooting

SOPs & docs

Tools

Power BI

Job description

United Pharma is seeking an MES Production Support & Implementation Specialist to deploy, stabilize, and optimize a Manufacturing Execution System in a cell therapy manufacturing environment. You will bridge manufacturing operations, quality, and the MES project team to address floor issues and drive system adoption.

You will provide front-line support during deployment, create procedures and troubleshooting guides, develop dashboards with Power BI, and monitor MES performance to identify trends