Merrill Associate Client Relationship Manager

Bank of America; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Associate Client Relationship Manager to enhance client satisfaction and drive profitability. This entry-level position offers a unique opportunity to manage client relationships while gaining exposure to the financial services industry. You will play a crucial role in supporting a dedicated team, ensuring compliance with regulatory policies, and overseeing essential operations. Join a diverse and innovative team that values collaboration and transparency, where your contributions will directly impact client experiences and the overall success of the firm. If you're passionate about client service and eager to grow in a supportive environment, this role is perfect for you.

Qualifications

• Self-motivated, client-centric individual with ability to obtain relevant licenses.
• 3-5 years financial services experience preferred.

Responsibilities

• Promote client satisfaction while balancing firm risk and exposure.
• Review and approve client documents and transactions once licensed.

Skills

Client Service Skills

Communication Skills

Organizational Skills

Investment Product Knowledge

Team Management

Education

Bachelor’s Degree or Equivalent Work Experience

Job description

Merrill Associate Client Relationship Manager

5 days ago Be among the first 25 applicants

Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world, specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Our Merrill Wealth Management team helps clients pursue their envisioned lives through personal relationships with advisory teams committed to their needs. We believe trust comes from transparency. Our teams are equipped with Merrill's investment insights and Bank of America’s banking services.

At Merrill, we value diversity and encourage our employees to bring their whole selves to work. Our team comprises individuals from various backgrounds, contributing unique perspectives that foster a culture of resilience, results-driven focus, and effectiveness.

Position Overview:

The Associate Client Relationship Manager (ACRM) supports the firm's business objectives and contributes to profitability and revenue growth by ensuring excellent service to clients, while managing risk and exposure. The role involves proactive client experience management across the Market, serving as a training position before assuming full CRM responsibilities.

The ACRM reports directly to the Division Client Relationship Manager (DCRM) and also reports to the Merrill Wealth Management Market Executive (ME). The role involves collaboration with the Market leadership team, managing Client Associates, Service Support Staff, and overseeing operations such as Funds/Securities processing, Wire & Order, and Document Control, including review and approval of all client financial transactions. The role also involves contributing to overall client service delivery.

Key Responsibilities:

• Promote client satisfaction while balancing firm risk and exposure
• Review and approve client documents and transactions once licensed, as delegated
• Participate in managing, training, and developing the Market's Client Associates and Support Staff
• Gain exposure to Merrill products and services, trend analysis, risk assessment, HR, and industry knowledge

Qualifications:

• Self-motivated, client-centric individual with ability to obtain Series 7 (SIE, 7 Top-Off), Series 66 (or Series 63 & 65), Series 9 & 10 (or Series 8), or equivalent licenses within a specified timeframe
• SIE license preferred
• If unlicensed, must pass the AP Reasoning Assessment
• Strong client service and communication skills
• 3-5 years financial services experience preferred
• Knowledge of regulatory and corporate policies
• Investment product knowledge (e.g., 401K, Options, Annuities, Retirement Plans, Mutual Funds, etc.)
• Good organizational skills, with ability to plan and prioritize effectively
• Experience managing a team of at least 10 is a plus

Desired Qualifications:

• Bachelor’s degree or equivalent work experience

Additional Details:

Shift: 1st shift (U.S.A.)

Hours per week: 40

Seniority Level:

Entry level

Employment Type:

Full-time

Job Function:

Sales and Business Development

Industries:

Banking

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