Mercury Marine: Experience Management Intern

Brunswick; Fond du Lac (WI); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Mercury Marine, a Brunswick Corporation subsidiary in Fond du Lac, Wisconsin, invites students to join the Experience Management team as an Intern. This hands-on internship covers experience design, research, communications, analytics, training programs, and digital initiatives within our dealer, consumer, technician, and internal stakeholder ecosystems.

You will work with the Experience Management team on research, workshops, facilitation, content creation, and cross-functional collaboration,

Qualifications

• Currently pursuing a Bachelor’s degree in a Business Administration related field.
• Minimum second semester sophomore status with 48 completed credits.
• Availability to work full-time (40+ hours per week) during the months May through August of 2027.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite.
• Ability to manage multiple tasks and projects while meeting deadlines in a collaborative environment.
• Strong interpersonal skills and ability to work effectively with diverse teams.
• Demonstrated initiative, curiosity, and willingness to learn.

Responsibilities

• Support experience design projects by gathering information, documenting processes, and assisting with project deliverables.
• Participate in design thinking workshops and experience mapping activities.
• Assist in collecting, organizing, and analyzing stakeholder feedback to identify opportunities for experience improvements.
• Support the creation and maintenance of communication materials, presentations, job aids, and project documentation.
• Collaborate with cross-functional teams to support customer, dealer, technician, and employee experience initiatives.
• Help coordinate meetings, workshops, interviews, and stakeholder engagements, including scheduling, note-taking, and action item tracking.
• Conduct research on customer experience best practices, industry trends, and emerging solutions.
• Prepare reports, summaries, and visual representations to communicate project findings and recommendations.
• Support change management and communication activities associated with experience improvement initiatives.
• Perform other related duties and special projects as assigned.

Skills

Communication skills

Organizational skills

MS Office

Multitasking

Interpersonal skills

Initiative

Education

Bachelor’s degree in Business Administration related field

Tools

Microsoft Office Suite

B2B Purchasing Portal

Technician Learning Program

Job description

Are you ready for what’s next?Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.Mercury Marine-Fond Du Lac, WI- Mercury Marine: Experience Management InternLocation: Mercury Marine, Fond du Lac, Plant 03Workplace Category: HybridTravel Required: NoDirect Reports: NoPay Range: $18.00-27.50Visa Sponsorship: Applicants must be currently authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future.Relocation: YesInnovation is the heart of Brunswick. See how your contributions will help transform vision into reality:Position Overview:As part of the talented Customer Experience team, you will support the Customer Experience team in improving experiences that positively impact Mercury Marine dealers, consumers, technicians, and internal stakeholders. This internship provides hands-on exposure to experience design, design thinking methodologies, communications, analytics and insights, training programs, and digital experience initiatives.The intern will work closely with Experience Management team members to assist with research, workshop facilitation, communication development, project coordination, and content creation for internal processes and platforms such as our B2B Purchasing Portal and Technician Learning Program. This role is ideal for a student interested in business, marketing, communications, customer experience, organizational development, or related fields who is eager to contribute to meaningful projects that enhance stakeholder experiences.At Brunswick, we have passion for our work and a distinct ability to deliver.Essential Functions:Support experience design projects by gathering information, documenting processes, and assisting with project deliverables.Participate in design thinking workshops and experiences mapping experiences, including research, ideation, and journey mapping activities.Assist in collecting, organizing, and analyzing stakeholder feedback to identify opportunities for experience improvements.Support the creation and maintenance of communication materials, presentations, job aids, and project documentation.Collaborate with cross-functional teams to support customer, dealer, technician, and employee experience initiatives.Help coordinate meetings, workshops, interviews, and stakeholder engagements, including scheduling, note-taking, and action item tracking.Conduct research on customer experience best practices, industry trends, and emerging solutions.Prepare reports, summaries, and visual representations to communicate project findings and recommendations.Support change management and communication activities associated with experience improvement initiatives.Perform other related duties and special projects as assigned.Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.Required Qualifications:Currently pursuing a Bachelor’s degree in a Business Administration related field.Minimum second semester sophomore status with 48 completed creditsAvailability to work full-time (40 or more hours per week) during the the months May through August of 2027.Strong written and verbal communication skillsExcellent organizational skills and attention to detailProficient in Microsoft Office Suite.Ability to manage multiple tasks and projects while meeting deadlines in a collaborative environment.Strong interpersonal skills and ability to work effectively with diverse teams.Demonstrated initiative, curiosity, and willingness to learn.Working Conditions:Learning Opportunities: Our Student Program is designed to provide hands-on experience in a professional setting. You will work alongside experienced professionals and get a chance to apply your academic knowledge to real-world tasks.Project Work: The work environment is supportive, collaborative, and conducive to learning. Student co-ops or interns typically work on specific projects or tasks that contribute to the organization’s goals. This may range from supporting larger projects to handling smaller, individual assignments.Hours: Co-ops and Interns are expected to work a full 40-hour work weekFeedback and Performance Reviews: As a co-op or intern, you will receive feedback and performance reviews throughout your assignment. We value the importance for interns to understand their progress and areas for improvement.The pay range for this position is $18.00-27.50 per hour. The actual hourly rate offered will vary depending on multiple factors including year in school/credits earned, degree, job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.Why Brunswick:Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!About Mercury MarineHeadquartered in Fond du Lac, Wisconsin, Mercury Marine is the world’s leading manufacturer of recreational marine propulsion engines. A division of Brunswick Corporation (NYSE: BC), Mercury provides engines, boats, services and parts for recreational, commercial and government marine applications. Mercury empowers boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world. The company’s industry-leading brand portfolio includes Mercury outboard engines, Mercury MerCruiser sterndrive and inboard packages, Mercury propellers, Mercury inflatable boats, Mercury SmartCraft electronics, Land 'N' Sea marine parts distribution and Mercury and Quicksilver parts and oils. More information is available at MercuryMarine.com.Next is Now!We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact [e-mail] for support.Brunswick and Workday Privacy PoliciesBrunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [e-mail] or 866-278-6942.All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [e-mail].#Brunswick Corporation - Mercury MarineFor more information about EEO laws, - click hereBrunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.