Merchant Underwriter

Upgrade, Inc.; Atlanta (GA); Hybrid; USD 45,000 - 75,000; Full time

Job summary

An innovative fintech company is seeking a Merchant Underwriter to join their dynamic team in Atlanta. In this role, you will review and verify merchant applications, ensuring compliance with regulations while providing exceptional support to merchants. The ideal candidate will have experience in underwriting, strong analytical abilities, and excellent communication skills. This is an exciting opportunity to contribute to a company recognized for its inclusive culture and commitment to diversity. If you are detail-oriented and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Paid Time Off (PTO)

401K Matching

Wellness Incentive Program

Fully Stocked Kitchen

Qualifications

• 6+ months of small business underwriting or Merchant Specialist experience required.
• Ability to calculate financial information and strong problem-solving skills.

Responsibilities

• Verify merchant application information and analyze new merchant applications.
• Follow regulatory requirements and assist in the identification of unlawful activities.

Skills

Underwriting Experience

Analytical Skills

Problem Solving

Communication Skills

Detail-oriented

Education

Bachelor's Degree

Tools

Google Sheets

Tableau

Zendesk

Job description

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We're looking for aMerchant Underwriter,that will ensure merchant applications meet verification and program guidelines. We are looking for detailed-oriented individuals with a high level of integrity. In this position, you would spend your day reviewing financial and identifying documents, assisting merchants over the phone, gathering additional documents, and following up with applicants to verify financial information to decide the loan application. This is a dynamic role partnering with our merchants to provide a best-in-class experience.

What You’ll Do:

• Verify merchant application information, coordinate the collection of missing data and documentation, analyze and underwrites new merchant applications, and re-evaluate existing merchant accounts as requested by the other internal departments.
• Adhere specifically to all company policies and procedures, Federal and State regulations, and laws.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
• Read and interpret personal and commercial credit reports, tax returns, and/or corporate financial statements.
• Contribute to regular staff meetings to discuss merchant accounts, trends, losses, etc.
• Present ideas to management for continuous improvement of procedures and efficiencies.
• Bring a flexible mindset – you will be required to adapt to changing policy and procedures on a constant basis while maintaining high-quality work.

What We Look For:

• 6+ months of small business underwriting experience or 6+ months Merchant Specialist experience required
• 1+years experiencein a payments, financial services or related industry
• Ability to calculate financial information and strong problem solving and analytical skills
• Team player mentality with a high level of integrity
• Ability to thrive in a changing and fast-paced environment
• Detail-oriented with excellent verbal and written communication skills
• Proficiency with Google Sheets, Tableau
• Not currently on a corrective action
• No unexcused absences in the last 6 months strongly preferred
• Must have a 6 month scorecard average of 4.25+

Nice to Have:

• Knowledge of Zendesk or other CRM applications is a plus.

What We Offer You:

• Great open office space
• Paid time off (PTO)
• 401K matching
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Demographic Questions & Categorizations

Upgrade is dedicated to building a diverse team and an inclusive culture. We believe that it’s crucial to Upgrade’s long-term success to create an environment where all employees feel like they belong and have an equal opportunity to succeed.

For this reason, we are asking candidates to voluntarily self-identify through a few demographic questions. Our purpose in collecting this information is to help us assess our outreach efforts and diversity representation goals. Your responses will not be linked to your identity or your application, and neither recruiters nor hiring managers can see this information at an individual level. Your responses are stored in the aggregate and will not play any role in our hiring decision. Your decision to participate or not participate in this survey will have no impact on your candidacy at Upgrade.

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