Merchant Teller: Cash & Deposits Specialist

Weststar-Bank; El Paso (TX); On-site; USD 38,000 - 47,000; Full time

Job summary

WestStar Bank in El Paso, TX seeks a Merchant Teller to verify and process commercial client deposits, prepare currency and coin orders, and operate teller windows in the Motor Bank and Commercial Walk-up. The role emphasizes accuracy, security, and customer service.

The position requires a high school diploma, 1 year of customer service and cash handling experience, ability to manage heavy cash flow, and completion of teller and compliance training. Cross-selling treasury services is encouraged.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience and 1 year cash handling experience.
• Communicate effectively with clients and team members in a professional manner.
• Must have the ability to accurately handle heavy cash flow.
• Ability to operate teller terminal and other standard office equipment.
• Must be able to successfully complete teller training and any other compliance training deemed necessary by the bank.
• Must have basic knowledge with Windows software.

Responsibilities

• Receives commercial client deposits via armored carrier; ensures that all necessary deposit documents are in proper form; counts and verifies currency, coin and checks for deposit; completes transaction processing and issues receipts; prepares currency and coin orders for shipment.
• Accepts deposits: verifying cash, endorsements, commercial loan and installment loan payments and issues receipts.
• Prepares currency and coin for Fed shipments; prepares and sends documentation to the Secret Service on counterfeit items
• Prepares adjustments to client accounts for errors in deposits; files, returns or mails copies of deposit tickets and adjustments to clients
• Assists in opening and closing the vault daily; assists in balancing vault currency and coin
• Consistently meets or exceeds established productivity, quality and balancing standards in a professional and courteous manner; meets deadlines.
• Responsible for accurate completion and review of all commercial logs in accordance with bank policy.
• Provides effective client service and assists in resolving issues, problems or complaints within given authority
• Promotes/ cross-sells the Bank’s products and services as opportunities arise.
• Answers customer inquiries and gives balances when requested
• Responsible for maintaining a high level of accuracy and security of bank assets.
• Follows all security procedures (access to area, access to secured equipment / storage / vaults, dual control, identification of non-authorized personnel, etc.)

Skills

Customer service

Cash handling

Communication

Accuracy

Teller terminal operation

Windows basics

Education

High school diploma or equivalent

Tools

Windows OS

Job description

WestStar Bank in El Paso, TX seeks a Merchant Teller to verify and process commercial client deposits, prepare currency and coin orders, and operate teller windows in the Motor Bank and Commercial Walk-up. The role emphasizes accuracy, security, and customer service.

The position requires a high school diploma, 1 year of customer service and cash handling experience, ability to manage heavy cash flow, and completion of teller and compliance training. Cross-selling treasury services is encouraged.