Merchant Success Manager

Shipmonk; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Full health benefits coverage

Unlimited Paid Vacation Time

401(k) retirement plan

Job summary

Dormont Manufacturing Co in Las Vegas, Nevada is looking for a Merchant Success Manager to enhance the experience of top-tier accounts. You will be involved in various aspects of account management and your main goal is to assist merchants in scaling their brands.

The ideal candidate should possess strong communication skills and at least three years of experience in a similar role. This position provides additional perks such as full health benefits and unlimited paid vacation.

Qualifications

• Minimum three years of experience in a relatable Account Management/Client Success role.
• Minimum one-year experience in a management position preferred.
• Must be able to work in a fast-paced environment and demonstrate the ability to meet deadlines.
• Upbeat and enthusiastic personality with a go-getter attitude.

Responsibilities

• Deep dive into each assigned top tier account, learning the business of each merchant.
• Align with the merchant’s goals to better guide and service them.
• Establish long-standing, trusted relationships with merchants.
• Encourage revenue growth by inspiring merchants to utilize additional services.

Skills

Account Management

Client Success

Strong Communication

Problem Solving

Proficiency with Microsoft Office

Tools

Salesforce

Warehouse Management Systems

Job description

Overview

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.

What you'll do

• Deep dive into each assigned top tier account, learning the business of each merchant
• Align with the merchant’s goals to better guide and service them
• Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
• Update and assist with internal projects for merchants, to increase merchant satisfaction
• Encourage revenue growth by inspiring merchants to utilize additional services
• Become the reliable point of contact for each merchant
• Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
• Become the internal go-to for questions regarding top tier merchants
• Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need

• Minimum three years of experience in a relatable Account Management/Client Success role
• Minimum one-year experience in a management position (preferred)
• Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
• Strong communication skills required (verbal and written)
• Must be willing to travel to different facilities and client locations
• Upbeat and enthusiastic personality, with a go-getter attitude
• Must be a problem solver with forward-thinking
• Proficiency with Microsoft Office
• Experience with Warehouse Management Systems is a plus
• Experience with Salesforce is a plus

Perks Of Being a ShipMonker

• Full health benefits coverage (medical, dental, vision)
• Unlimited Paid Vacation Time
• 401(k) retirement plan

Equal Opportunity Statement

We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.