Merchant Success & Logistics Support Specialist

ShipMonk; Pittston (Luzerne County); On-site; USD 38,000 - 52,000; Full time

Job summary

ShipMonk is seeking a Customer Service Representative to serve as the main contact for merchants, resolving issues efficiently and guiding them through their lifecycle. You will collaborate with warehouse teams and developers to ensure timely requests are completed, while building lasting relationships and educating merchants on available services.

With 1–2 years in customer service and in logistics or E‑commerce, you will thrive in a fast-paced environment at our Pittston, PA location,

Qualifications

• 1-2 years of experience in a Customer Service position.
• 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce.
• Bachelor's Degree or equivalent work experience

Responsibilities

• Serve as the primary point of contact for merchants to facilitate timely issue resolution.
• Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to.
• Partner with warehouse management and developers to ensure requests are completed on time and in a professional manner.
• Build sustainable, long-term relationships with merchants.
• Educate merchants on service offerings and help them proactively plan to minimize issues.
• Support merchant’s projects and assist throughout their lifecycle.
• Identify opportunities to improve merchant experience and propose upgrades and new products as appropriate.

Skills

Customer Service

Logistics

E-Commerce

Education

Bachelor's Degree or equivalent

Job description

ShipMonk is seeking a Customer Service Representative to serve as the main contact for merchants, resolving issues efficiently and guiding them through their lifecycle. You will collaborate with warehouse teams and developers to ensure timely requests are completed, while building lasting relationships and educating merchants on available services.

With 1–2 years in customer service and in logistics or E‑commerce, you will thrive in a fast-paced environment at our Pittston, PA location,