Merchant Success & Logistics Support Specialist

ShipMonk; Pittston (Luzerne County); On-site; USD 22,000 - 30,000; Full time

Job summary

ShipMonk is seeking a Customer Service Representative in the United States to be the primary contact for merchants, delivering timely issue resolution and training for ShipMonk accounts.

You will coordinate with warehouse management and developers to ensure requests are completed on time, build lasting merchant relationships, educate on services, and proactively plan to minimize issues across phone, chat, and email.

Qualifications

• 1-2 years of experience in a Customer Service position.
• 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
• Bachelor's Degree or equivalent work experience.

Responsibilities

• Serve as the primary contact for merchants to facilitate timely issue resolution.
• Manage queue of incoming merchant contacts (phone, chat, and email) and tickets daily.
• Partner with warehouse management and developers to complete requests on time.
• Build sustainable, long-term relationships with merchants.
• Educate merchants on service offerings and help plan to minimize issues.
• Support merchant projects and assist throughout their lifecycle.
• Identify opportunities to improve merchant experience and propose upgrades.

Skills

Customer service

Logistics knowledge

Communication

Education

Bachelor's degree or equivalent work experience

Job description

ShipMonk is seeking a Customer Service Representative in the United States to be the primary contact for merchants, delivering timely issue resolution and training for ShipMonk accounts.

You will coordinate with warehouse management and developers to ensure requests are completed on time, build lasting merchant relationships, educate on services, and proactively plan to minimize issues across phone, chat, and email.