Merchant Services Sales Leader — Growth & Solutions

VeraBank; Carthage (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

VeraBank in Carthage, TX is seeking a Merchant Services Officer to drive new business development and revenue growth by delivering merchant card payment solutions to commercial clients. You will identify needs, propose tailored solutions, and manage the client lifecycle with strong internal partner collaboration.

The role requires consultative selling, relationship management, and deep knowledge of payment technologies, with responsibilities spanning prospecting, pricing, onboarding, and ongoing

Qualifications

• Bachelor's degree in Business, Finance, Marketing, or related field, or equivalent combination of education and experience.
• Minimum of three (5) years of successful sales experience.
• Minimum of three (5) years of experience within a financial institution or banking environment.
• Demonstrated ability to develop and close new business opportunities.
• Strong consultative selling, negotiation, and relationship management skills.
• Excellent verbal, written, and presentation communication skills.
• Exceptional customer service and problem-solving abilities.
• Ability to effectively prioritize and manage multiple projects and deadlines.
• Proficiency with Microsoft Office applications and CRM platforms.
• Demonstrated leadership, coaching, planning, and organizational skills

Responsibilities

• Drive new business development and achieve monthly, quarterly, and annual merchant services sales, revenue, and portfolio growth objectives.
• Develop and execute market-specific sales strategies through prospecting, networking, referral partnerships, and collaboration with internal banking partners.
• Conduct consultative discovery conversations to assess client payment processing needs and recommend customized merchant services and payment solutions.
• Prepare and present pricing proposals, solution recommendations, and product demonstrations that align with client business objectives.
• Manage the complete sales cycle, including prospecting, proposal development, closing, onboarding, implementation and initial client training.
• Build and maintain strong referral relationships with Retail Banking, Treasury Management, Commercial Banking, Business Banking, and other internal partners to maximize revenue opportunities.
• Identify opportunities to expand client relationships by cross-selling bank products and services and referring qualified leads to appropriate business partners.
• Serve as the merchant services subject matter expert for assigned markets while providing ongoing education and support to internal partners.
• Manage and grow an assigned portfolio of merchant services clients through proactive relationship management, account reviews, and strategic client engagement.
• Respond to client inquiries, resolve service issues, and deliver a high level of customer service to support customer satisfaction and retention.
• Maintain comprehensive knowledge of merchant services products, payment technologies, industry trends, banking services, and regulatory requirements.
• Maintain accurate sales activity, pipeline, client, and portfolio records while supporting departmental initiatives and strategic objectives.
• Collaborate effectively with department team members, vendors, processors, and service providers to ensure a seamless customer experience and successful implementation of solutions.
• Perform other duties and special projects as assigned.

Skills

Consultative selling

Negotiation

Relationship management

Communication skills

CRM proficiency

MS Office proficiency

Education

Bachelor's degree in Business, Finance, Marketing, or related field

Equivalent combination of education and experience

Tools

CRM platforms

Microsoft Office

Job description

VeraBank in Carthage, TX is seeking a Merchant Services Officer to drive new business development and revenue growth by delivering merchant card payment solutions to commercial clients. You will identify needs, propose tailored solutions, and manage the client lifecycle with strong internal partner collaboration.

The role requires consultative selling, relationship management, and deep knowledge of payment technologies, with responsibilities spanning prospecting, pricing, onboarding, and ongoing