Merchant Services Client Solution Manager II - Corporate & Institutional Banking (C&IB)

PNC; United States; Remote; USD 65,000 - 143,000; Full time

Job summary

An established industry player is seeking a Merchant Services Client Solution Manager II to lead complex client relationships within their Corporate & Institutional Banking division. This remote role offers the opportunity to drive strategic improvements and enhance client experiences while managing a dedicated team. With a focus on compliance and performance, you will play a key role in shaping the future of Merchant Services. If you possess strong leadership skills and a passion for customer success, this position provides a platform to make a significant impact.

Qualifications

• Minimum of 5 years of Merchant Services experience required.
• Preferred prior management or leadership experience in the industry.

Responsibilities

• Manage sales, service, and support activities for complex client relationships.
• Ensure compliance with internal policies and handle client escalations.

Skills

Customer Relationship Management Applications

Decision Making and Critical Thinking

Effective Communication

Problem Management

Sales Support and Administration

Education

University/College Degree

Job description

Merchant Services Client Solution Manager II - Corporate & Institutional Banking (C&IB)

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company's success. As a Client Solution Manager II within PNC's Corporate & Institutional Banking (C&IB) Merchant Services organization, you can sit anywhere within the PNC footprint.

Responsibilities

• Direct and manage all sales, service, and support activities for new and existing complex C&IB client relationships, leading staff to meet KPIs and requirements.
• Oversee support activities related to sales, service, and execution.
• Recommend and implement improvements, connecting strategy to business outcomes to enhance client experience.
• Provide performance reports to leadership.
• Ensure compliance with internal policies, procedures, and risk controls.
• Handle client exceptions and escalations at the highest level.
• Manage relationships with internal and external service partners.
• Oversee the development of the C&IB Merchant Services Commercial Relationship Management team, which may include supervisors and individual contributors.

Qualifications

Candidates should have a minimum of 5 years of Merchant Services experience, with preferred prior management or leadership experience in the industry. This is a remote position, performed from a quiet, confidential home space, subject to geographic restrictions.

Key Competencies and Skills

• Customer Relationship Management Applications
• Decision Making and Critical Thinking
• Effective Communication
• Problem Management
• Sales Support and Administration

Work Experience & Education

Typically requires a university/college degree with 5+ years of relevant experience and at least 3 years of management experience. Alternative combinations of education and experience may be considered.

Additional Details

Base salary ranges from $65,000 to $142,350, with incentive eligibility based on performance. The application window is generally open for two business days from 02/27/2025.