Merchant Product Manager - Sr

Huntington National Bank; Hagerstown (MD); Hybrid; USD 93,000 - 189,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave

Paid holidays & PTO

Job summary

Huntington National Bank is seeking a Product Manager to define the product vision, strategy, and roadmap across a portfolio. You will serve as the voice of the customer while balancing business objectives, regulatory considerations, and tech constraints.

You will lead cross-functional teams to deliver measurable value, establish success metrics, and drive adoption while ensuring regulatory compliance and governance throughout the product lifecycle.

Qualifications

• Bachelor’s degree required; 10+ years in product development/owner/PM roles; at least 3 years in management.
• Preferred Kyriba experience; PSPO III or CSP-PO and PAL1/CAL1 certifications; strong background in retail or business financial services; experience building high-performing teams and user-centered design.

Responsibilities

• Define and maintain the product vision, strategy, and long-term roadmap.
• Align objectives with business goals, customer needs, and enterprise initiatives.
• Establish objectives, key results, and success metrics; advocate for customer-centric decision making.
• Identify customer needs, pains, and opportunities through research and market analysis.
• Monitor industry trends, regulatory developments, and competitive offerings.
• Own and maintain the product roadmap; prioritize initiatives and investments.
• Collaborate with Product Owners, Architects, Tech teams, and Delivery Leaders to define capabilities and outcomes.
• Ensure clear requirements, success criteria, and expected business benefits; participate in planning, testing, release activities.
• Manage stakeholder alignment; communicate roadmap, risks, and investment recommendations.

Skills

Product Management

Strategic Product Planning

Customer Experience & Design Thinking

Agile Methodologies & Delivery

Business Operations

Data Analysis & Interpretation

Financial Acumen

Market Research & Competitive Analysis

Regulatory & Compliance

Technology & Digital Product Literacy

Vendor & Partner Management

Change Management

Education

Bachelor’s Degree

PSPO III or CSP-PO and PAL1 or CAL1

Tools

Kyriba

Job description

Summary:
The Product Manager is responsible for defining and executing the vision, strategy, roadmap, and outcomes for a product, platform, capability, or portfolio. They serve as the voice of the customer while balancing business objectives, operational requirements, regulatory considerations, and technology constraints. Product Managers are empowered decision-makers who identify customer needs, define desired business outcomes, and lead cross-functional teams in delivering solutions that create measurable value.

Description
Summary:
The Product Manager is responsible for defining and executing the vision, strategy, roadmap, and outcomes for a product, platform, capability, or portfolio. They serve as the voice of the customer while balancing business objectives, operational requirements, regulatory considerations, and technology constraints. Product Managers are empowered decision-makers who identify customer needs, define desired business outcomes, and lead cross-functional teams in delivering solutions that create measurable value.

Detailed Responsibilities
Strategic Vision & Leadership

• Define and maintain the product vision, strategy, and long-term roadmap.
• Align product objectives with business goals, enterprise initiatives, and customer needs.
• Establish product objectives, key results, and success metrics.
• Advocate for customer-centric decision making throughout the product lifecycle.
  

Product Discovery & Market Analysis

• Identify customer needs, pain points, and opportunities through research, feedback, and market analysis.
• Monitor industry trends, competitive offerings, emerging technologies, and regulatory developments.
• Validate business problems and solution opportunities through data and stakeholder engagement.
  

Roadmap & Prioritization

• Own and maintain the product roadmap.
• Prioritize initiatives, features, enhancements, and technical investments based on customer value and business impact.
• Facilitate trade-off discussions across stakeholders and delivery teams.
• Balance short-term business needs with long-term strategic objectives.
  

Product Development & Delivery Oversight

• Collaborate with Product Owners, Architects, Technology teams, and Delivery Leaders to define product capabilities and outcomes.
• Ensure product requirements, success criteria, and expected business benefits are clearly defined.
• Participate in planning, testing, implementation, and release activities.
• Support teams in removing barriers and making informed product decisions.
  

Stakeholder Management

• Serve as the primary business representative for the product.
• Build alignment across business units and enterprise stakeholders.
• Communicate roadmap updates, delivery progress, risks, and investment recommendations.
• Facilitate decision-making and conflict resolution among stakeholders.
  

Product Performance & Optimization

• Define and monitor product performance indicators and business outcomes.
• Measure adoption, customer satisfaction, operational effectiveness, and financial results.
• Identify opportunities for continuous improvement and optimization.
• Utilize customer feedback and performance data to inform future investments.
  

Risk, Compliance & Governance

• Ensure product capabilities align with applicable regulatory, legal, compliance, and risk requirements.
• Partner with governance stakeholders throughout the product lifecycle.
• Support required approval processes, controls, audits, and documentation activities.
• Balance innovation with risk management and operational stability.
  

Relevant Skills
Key Technical Skills

• Product Management & Product Development
• Strategic Product Planning
• Customer Experience & Design Thinking
• Agile Methodologies & Delivery Practices
• Business Operations
• Data Analysis & Interpretation
• Financial Acumen
• Market Research & Competitive Analysis
• Regulatory & Compliance Frameworks
• Technology & Digital Product Literacy
• Vendor & Partner Management
• Change Management
  

Key Adaptive Skills

• Strategic Thinking
• Leadership & Influence
• Stakeholder Management
• Negotiation & Conflict Resolution
• Communication & Presentation Skills
• Decision Making
• Collaboration
• Problem Solving
• Customer Focus
• Continuous Learning & Adaptability
  

Decision Rights & Ownership
The Product Manager Is Accountable For

• Product vision and strategic direction.
• Product roadmap development and maintenance.
• Prioritization of product investments and enhancements.
• Feature and capability sequencing.
• Product business case development and value realization.
• Customer experience outcomes.
• Product performance measurement and reporting.
• Stakeholder alignment and product communications.
• Recommendations regarding future investments, enhancements, and product strategy.
  

The Product Manager is responsible for influencing but not directly owning:

• Technology implementation decisions.
• Delivery team execution activities.
• Operational support procedures.
• Enterprise funding and governance approvals.
• Product Director Add-On (if you want a leadership-level version)
  

Basic Qualifications

• Bachelor’s Degree
• Minimum of 10 years’ experience in a Product Development, Product Owner, or Product Manager role.
• Minimum 3 years’ management experience.
  

Preferred Qualifications

• Kyriba experience / focus
• PSPO III or CSP-PO and PAL1 or CAL1
• Strong experience with retail or business financial services.
• Experience building high performing teams.Strong experience with user-centered design and usability.
  

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range
$93,000 - $189,000 Annual Salary
The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.