Merchant Onboarding Manager

Adyen; San Francisco (CA); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Equity (RSUs)

Job summary

Adyen seeks a Merchant Onboarding Manager to guide merchants through the early onboarding stages onto the Adyen platform. You will work closely with Sales Management, Compliance, Underwriting, Account Management, and other teams to ensure a smooth handover from commercial to operational readiness.

In this role you will design onboarding solutions that balance compliance with commercial opportunities, streamline operational steps between teams, and deliver a consistent, high‑quality rollout for

Qualifications

• 5+ years experience in commercial, compliance, project management, or related fields.
• Strong people skills and the ability to build relationships across teams and regions.
• Comfortable owning complex processes end-to-end in a fast-paced environment.
• Commercial acumen.
• Able to balance compliance requirements with commercial priorities.
• Fluent in English; additional languages are a plus.
• Prior Salesforce experience is preferred.

Responsibilities

• Understand Adyen’s product offering and advise merchants on best leverage.
• Partner with Sales Management and Compliance to shape onboarding for complex deals.
• Maintain knowledge of regulatory and scheme compliance requirements.
• Consolidate operational touchpoints into a streamlined process.
• Engage directly with merchants for a smooth rollout.
• Drive decision-making through data analysis and insights.
• Act as a consultative partner to Sales, Account Management, Compliance, and prospects.
• Interact with merchants to ensure accurate setup and a seamless launch.
• Educate internal teams on relevant regulatory updates.
• Contribute to process improvements that support global scalability.

Job description

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

We are looking for a Merchant Onboarding Manager to join our Merchant Operations department. You will work closely with Sales Management, Compliance, Underwriting, Account Management, and other teams to guide merchants through the early stages of onboarding onto the Adyen platform.

In this role, you will own the onboarding lifecycle from commercial handover to operational readiness. You will design solutions that balance compliance requirements with commercial opportunities, working directly with Compliance to ensure complex deals are set up for long‑term success. You will also streamline operational steps between commercial teams and onboarding, ensuring a consistent, high‑quality experience for merchants.

What you’ll do

• Understand Adyen’s product offering and advise merchants or Commercial teams on how to best leverage it.
• Partner with Sales Management and Compliance to shape onboarding solutions for complex deals.
• Maintain knowledge of regulatory and scheme compliance requirements and apply them in onboarding decisions.
• Consolidate operational touchpoints into a streamlined process to reduce friction for commercial teams.
• Engage directly with merchants, ensuring a smooth and efficient rollout.
• Drive decision‑making and transparency through data analysis and insights.
• Act as a consultative partner to Sales, Account Management, Compliance, and prospects, ensuring alignment between merchant needs and internal processes.
• Interact with merchants as needed to ensure accurate setup and a seamless launch.
• Educate internal teams on relevant regulatory and procedural updates.
• Contribute to process improvements that support global scalability.

About you

• 5+ years experience in commercial, compliance, project management, or related fields.
• Strong people skills and the ability to build relationships across teams and regions.
• Comfortable owning complex processes end‑to‑end in a fast‑paced environment.
• Commercial acumen.
• Able to balance compliance requirements with commercial priorities.
• Fluent in English; additional languages are a plus.
• Prior Salesforce experience is preferred.

The base salary for this role in San Francisco is: $90,000-$125,000. The compensation package also includes equity (RSUs).

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.