Merchant Assistant

Family Dollar Merchandising LLC; Chesapeake (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

Family Dollar Merchandising LLC in Chesapeake, VA seeks a Merchant Assistant to support buyers in a fast-paced environment. You will liaison between buyers, suppliers, and internal teams, handling supplier setup, SKU creation, PO processing, marketing, billing, and customer support.

The role emphasizes organization, communication, and teamwork with opportunities to grow within Family Dollar Merchandising.

Qualifications

• High school diploma or equivalent required.
• Microsoft Office experience required.
• College degree preferred.
• Retail experience preferred.

Responsibilities

• Become a subject matter expert in your business category.
• Cultivate and maintain relationships with your buying team and cross-functional partners.
• Prepare for team meetings with supporting materials and notes.
• Actively contribute during meetings and track next steps.
• Create and maintain fashion purchase orders and related changes.
• Manage supplier, SKU, and PO creation and maintenance processes.
• Communicate regularly with suppliers and ensure accurate product information.
• Maintain tracking documents and assist with monthly financial roll ups.
• Resolve private brand customer complaints by issuing and tracking gift cards.
• Self-direct personal and professional development.

Skills

Excellent communication

Multitasking

Prioritize assignments

Teamwork

Written communication

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

GENERAL SUMMARY

The Merchant Assistant provides support to our buyers in a dynamic and fast-paced work environment. As a Merchant Assistant you will function as a liaison between buyers and internal and external business partners. The ideal Merchant Assistant is resourceful, a problem solver, well organized, a good communicator, and a team player. You are responsible for key steps in our end-to-end business processes which include, but are not limited to supplier set up, SKU creation, PO creation, marketing, billing, and customer support. This role is a steppingstone to other careers within Family Dollar Merchandising.

PRINCIPLE DUTIES & RESPONSIBILITIES

• Become a subject matter expert in your business category.
• Cultivate and maintain relationships with your buying team(s), your fellow MAs, and cross-functional business partners.
• Prepare for team and cross-functional meetings by prepping materials that support the agenda.
• Actively contribute during meetings by sharing insights, providing updates, taking notes, and managing next steps.
• Accountable for key responsibilities in the supplier, SKU, and purchase order creation and maintenance processes.
• Act a project manager to ensure deadlines are met; kick off the process with workflow submissions and follow up as requested throughout the process.
• Function as liaison between buyers, Data Management, suppliers, Private Brands, and THT.
• Follow up with online reviews and seasonal buys.
• Own departmental trackers that outline work submitted and completed.
• Communicate regularly and consistently with suppliers by obtaining new and updated product information.
• Ensuring an accuracy rating of 93% or higher on SKU and Pricing workflow submissions.
• Partners with Data Management, team managers and other MAs as needed to complete tasks on time.
• Create fashion purchase orders in an accurate and timely manner across multiple departments.
• Complete fashion purchase order modifications including, but not limited to delivery extensions, cancellations, and cost, retail, and UPC changes.
• Responsible for our sample and ticketing processes.
• Manage our Marketing projection tool, DemandTec, as needed.
• Submit pricing, deals, projections, scan allowances, and co-op quickly and accurately.
• Maintain key tracking documents utilized in monthly financial roll ups.
• Resolving private brand customer complaints by issuing and tracking gift cards.
• Self-direct personal and professional development.
• Other duties as assigned.

POSITION REQUIREMENTS

• 40 hours/week.
• Up to 10% of travel may be required.
• Demonstrates a positive attitude towards working in a team environment.
• Ability to prioritize assignments.
• Excellent communication, interpersonal, and written skills.
• Processes requests in an effective and time efficient manner.
• Ability to work independently.
• Ability to multi-task while maintaining focus and composure.
• Ability to effectively communicate with internal customers and vendors.

MINIMUM REQUIREMENTS

• High school diploma or equivalent required Microsoft Office experience required College degree preferred Retail experience preferred

Projected Hourly Range: $20.00 - $23.00

Full time 510 Volvo Parkway,Chesapeake,Virginia 23320 Merchant Services Family Dollar

Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Here, you’ll have the opportunity to connect with people every day — creating memorable experiences for our customers while also building a career that can take you anywhere. Join our team and see where your journey can take you. We're invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.