Merchandising Lead

Sam's Club; Grand Prairie (TX); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase options

Paid time off benefits

Company-paid education benefits

Job summary

Sam's Club in Grand Prairie, TX seeks an associate responsible for member service and supervision of retail staff. In this role, you will guide members throughout self-service technology and enhance merchandise presentation.

Candidates should possess 6 months of retail and customer service experience, along with a commitment to safety and compliance.

The position offers competitive hourly wages ranging from $21.00 to $29.00, along with various health and financial benefits.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience and 6 months customer service experience.

Responsibilities

• Provide member service and support regarding self-service technology.
• Assist with supervising associates in the assigned area.
• Receive and stock supplies and merchandise.
• Ensure maintenance of sales floor and merchandise presentation.
• Monitor food and merchandise quality.
• Oversee picking and staging of club pick-up orders.
• Lead and participate in teams.

Skills

Retail experience

Customer service experience

Team leadership

Problem solving

Job description

Position Summary

Position Summary…

Responsibilities

• Provide member service by acknowledging members and identifying member needs, providing guidance and support regarding self‑service technology, assisting with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting company products and services.
• Assist management with supervising associates in the assigned area, assigning duties, communicating goals and feedback, training associates on processes, procedures, and member service approaches, ensuring member complaints and issues are resolved per company guidelines, and supporting the Open Door Policy.
• Assist with recruiting, hiring, scheduling, promoting coaching, and evaluating associates.
• Receive and stock supplies and merchandise from distribution centers and vendors, organize and maintain the sales floor using equipment and merchandising, complete paperwork logs, and other documentation per company policies.
• Maintain safety of the facility by conducting safety sweeps, following forklift spotting and handling procedures, and disposing hazardous materials per policy and steel standard guidelines.
• Ensure maintenance of sales floor and merchandise presentation, handling claims and returns, zoning, stocking, arranging, and organizing merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high‑shrink merchandise.
• Monitor food and merchandise quality, ensuring product rotation, code dating, product recalls, and sanitation standards are followed per company policies.
• Oversee picking and staging of club pick‑up orders to ensure products are selected and staged per company policy.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and partners, analyzing information, monitoring progress, and identifying improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, and integrity standards through explanation, demonstration, action plans, and ethical issue resolution.
• Lead and participate in teams, share resources, determine customer needs, coordinate work assignments, provide advice, feedback, and support to ensure timelines and quality.
• Model and help others adapt to change or new challenges.
• Respect the individual: embrace differences, create a supportive workplace, build strong relationships, communicate with impact, motivate and influence, develop and mentor, recognize contributions, and act with integrity.
• Serve customers and members, deliver results, make decisions based on reliable information, balance short and long‑term priorities, and encourage continuous improvement.

Minimum Qualifications

• Must be 18 years of age or older.
• 6 months retail experience and 6 months customer service experience.

Preferred Qualifications

• Leading a team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Location

Primary Location: 2325 W HWY I 20, GRAND PRAIRIE, TX 75052-3927, United States of America

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• The hourly wage range for this position is $21.00 to $29.00; the actual hourly rate will equal or exceed the required minimum wage.
• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Eligibility requirements and terms apply. Benefits may vary and are subject to change. For more information, see One.Walmart at https://bit.ly/3iOOb1J.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.