Merchandising Lead

Sam's Club; Casper (WY); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's Club in Casper, WY is seeking a Member Service Associate to greet members, understand needs, guide self-service tech, assist with purchases and locate merchandise. You will also support management with scheduling, training, and coaching in a fast-paced retail environment.

Responsibilities include supervising associates, organizing the sales floor, maintaining displays, and ensuring safety and policy adherence.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.
• Preferred leadership experience: supervising, mentoring, and workload management.

Responsibilities

• Provide member service by acknowledging needs and guiding self-service technology.
• Assist with merchandise placement, stock, and price labeling.
• Oversee associates in assigned area and support recruiting, scheduling, and coaching.
• Ensure safety, quality, and compliance with policies.

Skills

Customer service

Retail experience

Communication

Team collaboration

Job description

Position Summary

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self-service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting coaching and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor using equipment, merchandising, and completing paperwork logs and other required documentation in accordance with company policies and procedures. Maintains the safety of the facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, following company steel standard guidelines, and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up cleaning and organizing product displays, removing damaged goods, signing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures, merchandising area categories, zoning, and cleaning all departments. Oversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity, explaining, guiding, and demonstrating how to apply these in executing business processes and practices and implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges. Respects the Individual by embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, and helping to attract the best talent. Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, and strengthens the team by helping develop and mentor others, recognizing others' contributions and accomplishments. Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, supporting Walmart’s goal of becoming a regenerative company, and acting in a selfless manner with humility, self-awareness, honesty, fairness, and transparency. Serves our Customers and Members by delivering results while putting the customer first, making decisions based on reliable information, balancing short and long-term priorities, and considering how own work impacts the team's ability to deliver on our purpose for all stakeholders. Strives for Excellence by displaying curiosity and a desire to learn, taking calculated risks, and demonstrating courage and resilience, driving continuous improvements, being open to and using new technologies and skills, and supporting others through change.

Benefits

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $21.00 to $29.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Preferred Qualifications

• Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Location

Primary Location: 4600 E 2ND ST, CASPER, WY 82609-4224, United States of America

Company Policies

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.