Merchandiser Travel Retail Ser Lead

Acosta; Asheville (NC); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life insurance, short- &/

401k program

Generous paid PTO

Job summary

AC0-US is seeking a Merchandiser Travel Retail Ser Lead in Asheville, NC, responsible for leading a team in reset/remodel projects, following plan‑o‑grams, and ensuring merchandising excellence across stores. The role emphasizes organization, communication, and relationship building with partners.

The position requires travel up to 75-100% of the time, a valid driver’s license, and the ability to work in cold store environments, with full-time employment and benefits included.

Qualifications

• High School Diploma or GED; some experience may substitute.
• 3+ years supervisory/management experience.
• 3+ years customer service experience preferred.
• Prior sales agent, retail and reset experience preferred.
• Comfortable with smartphones, computer, copier/fax, handheld devices.

Responsibilities

• Lead a team in reset and remodel work and coordinate with store personnel for scheduling.
• Read and follow a plan-o-gram to complete work and understand merchandising terminology.
• Collaborate with store staff and coworkers to maintain merchandising excellence and strong relationships.
• Prepare, process, and manage documentation for reset/remodel tasks.
• Work safely and follow Acosta policies; report unsafe conditions.

Skills

Supervisory experience

Customer service

Communication skills

Organizational skills

Technical proficiency

Education

High School Diploma or GED

Tools

Smartphones

Computer

Copier/Fax

Handheld devices

Job description

General Information

Company: ACO-US

Location: Asheville, North Carolina 28803

Reference #: 64714

Pay Rate: $18.00

Pay Range: $18.00 - $18.00

Function: Merchandising

Employment Duration: Full-time

Benefits

• Medical, dental and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program

Description and Requirements

Merchandiser Travel Retail Ser Lead is responsible for representing Acosta, our clients, and our customers by effectively leading a team and performing reset and remodel work including, but not limited to, the proper implementation of plan-o-grams, new item placement, void corrections, and special merchandising activity. The ideal candidate is a self-starter, quick learner, has a strong attention to detail, and works well in a team or independent situation. They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.

What will you do?

• Serve as a team lead in the organization and execution of reset and remodel work. Effectively partner with store personnel for the scheduling and communication of reset and remodel work.
• Read and follow a plan-o-gram to effectively complete reset and remodel work. Have a working knowledge of merchandising and retail terminology.
• Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.
• Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset and remodel work.
• Perform job safely by demonstrating full awareness of surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries.
• Understand and follow all Acosta Policies and standard operating procedures.
• Other duties as assigned.

Qualifications

• High School Diploma or GED. Some experience may be substituted for some of the above education.
• 3+ years of supervisory / management experience with the authority to direct and/or oversee employees' daily work activities.
• 3+ years of Customer Service experience preferred.
• Prior sales agent, retail and reset responsibility experience preferred. Possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.
• Comfortable utilizing technology (smartphones, computer, copier/fax, handheld devices).
• Strong demonstration of the following core competencies:
• Quality Commitment: Maintain quality standards that meet and/or exceed expectations.
• Detail Oriented: Ensure work accuracy.
• Customer Service: Provide a level of service to customers.
• Communication Skills: Ability to communicate effectively.
• Technical Proficiency: Ability to work accurately with web-based applications to indicate work availability, check work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.
• Be willing and able to work in cold environmental conditions (e.g., refrigerated and freezer sections of retail stores) for limited periods of time.
• Must possess strong interpersonal, organizational, decision-making and leadership skills. Must be able to read and communicate effectively with others.
• Must have a valid driver’s license and be able to drive in a car for extended periods of time.
• Travel is required, with overnight stays up to 75 - 100% of the time. Occasional weekend work would also be required.
• Must be at least 21 years of age to obtain the necessary credentials for travel.

Equal Opportunity Employer

Acosta is an Equal Opportunity Employer. Acosta utilizes E-Verify for all job applicants.