Merchandiser Service Technician

Reddy Ice Holdings, Inc.; Town of Charleston (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Reddy Ice Holdings, Inc. is seeking a Field Service Technician to repair and service ice merchandisers at customer locations and company facilities. The role involves installations, replacements, and preventive maintenance while maintaining safety and professional conduct.

The technician will travel to customer sites, participate in trainings, and uphold a customer-centric service standard with adherence to SOPs and company policies.

Qualifications

• EPA Type 1 or Universal certification required.
• High School diploma, Trade School Certificate in refrigeration, or equivalent experience required.
• Basic computer and handheld skills needed to follow SOPs.

Responsibilities

• Conducts repairs and service calls on ice merchandisers.
• Completes installations, replacements, and removals of ice merchandisers at customer locations.
• Performs preventive maintenance and cleaning of ice merchandisers.
• Works at customer locations, Reddy Ice plants & DC’s, and within refurbishment centers.
• Attends technician trainings and learns additional trade skills as directed.
• Maintains vehicle, tools, and equipment in good working order; communicates supply needs.
• Engages with customers to promote outstanding service and a customer-centric culture.
• Suggests SOP improvements to the Field Equipment Service Manager and shares best practices.
• Maintains professional conduct, adheres to safety rules, and reports incidents promptly.
• Able to work in a team and assist with other duties as required.
• Performs additional duties as assigned by management.
• Maintains high ethical standards and safety as a priority.

Education

EPA Type 1 or Universal certification

High School diploma, Trade School Certificate in refrigeration

Tools

Basic computer skills

Handheld device proficiency

Job description

Job Requisition JR24739 Worker Time Type Full time Worker Sub-Type Regular Shift Job Description

POSITION PURPOSE

This role accelerates business value by ensuring Reddy Ice's merchandisers are well-maintained and functioning properly. Demonstrates our "True North" attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership and has a continuous improvement mindset in every facet of leadership and daily interaction. Leads, collaborates and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders. Actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. Lead and participate in Kaizen and value stream mapping activities.

DUTIES AND RESPONSIBILITIES

1. Conducts repairs and service calls on ice merchandisers.
2. Completes installations, replacements, and removals of ice merchandisers at customer locations.
3. Performs preventive maintenance and cleaning of ice merchandisers
4. Works at customer locations, Reddy Ice plants & DC’s, and within refurbishment centers.
5. Regularly attends company sponsored technician trainings as required. Demonstrates a desire and ability to learn additional trade skills as directed by company.
6. Ensures that vehicle, tools, and equipment are in good working order. Maintains spare parts inventory on vehicle and communicates need for additional supplies.
7. Drives a Customer Centric Culture by engaging in respectful, consistent communication with our customers while striving to promote outstanding customer service.
8. Communicates opportunities for SOP improvement to the Field Equipment Service Manager. Contributes to peer discussions regarding equipment maintenance and cleanliness best practices via video conference, conference calls, and through other technology.
9. Displays a professional and courteous attitude to co-workers, managers, and the general public at all times. This includes, operating company vehicle safely and in accordance with all applicable laws of the road, reporting to the assigned job site in uniform and ready to begin work at the designated start time, immediately reporting any accidents/injuries, and strict adherence to safety requirements and procedures as outlined in the Policies, Programs & Procedures Manual.
10. Able to work in a team environment and assist co-workers or managers with other duties as required.
11. Make and assume other duties and responsibilities required or assigned by management.
12. Adhering to the Code of Business Ethics is essential. We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
13. Maintain high safety standards. Safety is personal for us all.

ESSENTIAL MENTAL FUNCTIONS AND SKILLS

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to work in a constant state of alertness and safe manner
• Ability to work in an unfatigued state
• Ability to accurately gauge lengths of time and distance
• Ability to quickly store and recall instructions in one’s short term memory
• Ability to concentrate and perform tasks involving high levels of cognitive function and judgment
• Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms
• Demonstrate a caring, committed and concerned attitude about safety
• Possess fast reflexes and unimpaired coordination and ability to rapidly respond to stimuli
• Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform required functions
• Ability to take prompt and appropriate response to operating conditions

SUPERVISORY RESPONSIBILITY

None

EDUCATION AND EXPERIENCE

• EPA Type 1 or Universal certification for refrigeration required.
• No experience required.
• Past experience in refrigeration, HVAC, electrical trade, or similar role involving repair/installation of refrigeration units a plus.
• Must have valid driver’s license (operator’s/Class C) and an acceptable MVR - will be required to use company vehicle at times.
• Maintain internal company testing requirements above 80% for all company Tech 1 level training courses.
• High School diploma, Trade School Certificate in refrigeration, or equivalent experience required.
• Basic computer and handheld skills needed and ability to follow reporting SOPs via handheld.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Minimal travel with potential for overnight.
• Weekend, night, and holiday work is a requirement of the position.
• Will perform work in retail stores; frequently driving between retail stores and plant location.
• Must be able to lift 60 pounds and utilize installation lift equipment.
• Ability to climb ladders and work with power tools.
• Overtime may be required.
• Work is conducted in a fast-paced, rapidly changing environment.
• The ability to manage stress, build professional and collaborative relationships and reason through complex business situations is essential.

LOCATION

Charleston City: N.Charleston State: South Carolina

Reddy Ice manufactures and distributes approximately 1.8 million tons of ice annually to a broad and diversified customer base. These customers rely on us for ice that is produced under the industry’s highest standards. With our quality and high service levels, Reddy Ice has become the provider of choice for customers coast to coast.