Hybrid Box Installer/Service Tech.

Reddy Ice Holdings, Inc.; Walterboro (SC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Reddy Ice Holdings, Inc. is seeking a hybrid Field Installer/Service support to load, install and service merchandisers at customer locations. The role involves assisting with complex systems, maintaining asset records, and promoting a customer-centric approach.

This position requires a valid driver’s license, willingness to learn new skills, and the ability to work in a team with occasional travel to refurbs and warehouses. Safety and compliance are emphasized throughout daily operations.

Qualifications

• Must have valid driver's license and good driving record.
• Willingness to learn additional trade skills as directed by company.
• Ability to operate forklift (preferred).

Responsibilities

• Load and unload merchandisers and secure on trucks.
• Install/de-install merchandisers at customer locations.
• Assist with installations of more complex systems such as Ice Factories.
• Maintain fixed asset records and assist in safety procedures.

Skills

Kaizen

VSM

Continuous improvement

Teamwork

Lean leadership

Tools

Forklift

Job description

JOB REQUISITION JR24468

Worker Time Type Full time Worker Sub-Type Regular Shift Job Description

POSITION PURPOSE

This hybrid role accelerates business value by installing and de-installing merchandisers at customer locations and helping with service work. May also install/de-install other Reddy Ice systems such as: Ice Factory Systems, Easy Ice Systems, Ice Link and Shelf X. Demonstrates our "True North" attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership and has a continuous improvement mindset in every facet of leadership and daily interaction. Leads, collaborates and demonstrates the lean principles and utilizes the lean methodologies and tools to facilitate continuous process improvements and value creation for our customers, employees and shareholders. Actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities to drive continuous improvement. Lead and participate in Kaizen and value stream mapping activities.

DUTIES AND RESPONSIBILITIES

• Loads and unloads merchandisers and other Reddy Ice systems on trucks and ensures the systems are adequately secured.
• The loading and unloading will occur at customer locations, Reddy Ice refurbishment centers, Reddy Ice warehouses or other locations.
• When installing a merchandiser at customer location, must plug in the equipment, turn it on and ensure that it holds temperature using a company provided thermometer.
• When moving any equipment, ensure all transfer forms and bar code scanning have been completed.
• As directed, clean out all debris from the inside of the merchandisers, clean compressor air-intakes and wipe the merchandisers down.
• Perform light maintenance such as tightening screws on doors as needed.
• Advise supervisor of any defects in equipment.
• Assist Reddy Ice technicians with installations and de-installations of more complex systems such as Ice Factories.
• Assist refurbishment centers, warehouses or other locations in repositioning merchandisers as required.
• Assist Reddy Ice locations in maintaining an accurate fixed asset register, including annual physical count of assets.
• Regularly attends company sponsored FEST training as required.
• Drives a Customer Centric Culture by engaging in respectful, consistent communication with our customers while striving to promote outstanding customer service.
• Communicates opportunities for SOP improvement to the FESM Manager.
• Contributes to peer discussions regarding equipment maintenance and cleanliness best practices via Skype, conference calls, and through other technology.
• Displays a professional and courteous attitude to co-workers, managers, and the general public at all times.
• This includes, operating company vehicle safely and in accordance with all applicable laws of the road, reporting to the assigned job site in uniform and ready to begin work at the designated start time, immediately reporting any accidents/injuries, and strict adherence to safety requirements and procedures as outlined in the Policies, Programs & Procedures Manual.
• Able to work in a team environment and assist co-workers or managers with other duties as required.
• Make and assume other duties and responsibilities required or assigned by management.
• Adhering to the Code of Business Ethics is essential.
• We value honesty and integrity above all else and we expect our employees to be committed to the highest ethical standards.
• Maintain high safety standards.
• Safety is personal for us all.

SUPERVISORY RESPONSIBILITY

None

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

Minimal Travel with potential for overnight. Weekend and night work is a requirement of the position. May perform work in retail stores; driving between retail stores and plant location. Must be able to lift 40lbs. plus utilize installation lift equipment. Ability to climb ladders and work with light duty tools.

EDUCATION AND EXPERIENCE

• Must have valid driver's license and good driving record – will be required to use company vehicle at times.
• Assist in maintaining company vehicle to the scheduled maintenance requirements.
• Desire and willingness to learn additional trade skills as directed by company.
• Maintain internal company testing requirements above 80% level for all company training courses.
• Ability to operate forklift preferred.

LOCATION

Walterboro City: Walterboro State: South Carolina Reddy Ice manufactures and distributes approximately 1.8 million tons of ice annually to a broad and diversified customer base. These customers rely on us for ice that is produced under the industry’s highest standards. With our quality and high service levels, Reddy Ice has become the provider of choice for customers coast to coast.