Merchandiser Mandate Retail Service Lead

Acosta Sales & Marketing; Winter Park (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Merchandiser Mandate Retail Service Lead, where you will play a crucial role in enhancing retail environments. This position involves leading reset projects, collaborating with store teams, and ensuring merchandising excellence. The ideal candidate is detail-oriented, possesses strong communication skills, and thrives in both team and independent settings. You will be responsible for implementing plan-o-grams, managing documentation, and ensuring safety standards are met. This role offers a dynamic work environment with opportunities to grow and make a significant impact in the retail sector.

Benefits

Medical, dental and vision insurance

Company-paid life insurance

401k program

Generous Paid Time Off (PTO)

Qualifications

• 2+ years of customer service experience preferred.
• Comfortable utilizing technology and web-based applications.

Responsibilities

• Lead and execute reset and remodel work effectively.
• Partner with store personnel for scheduling and communication.

Skills

Customer Service

Communication Skills

Organizational Skills

Detail Oriented

Interpersonal Skills

Education

High School Diploma or equivalent

Tools

Web-based applications

Smartphones

Handheld devices

Job description

Merchandiser Mandate Retail Service Lead

General Information

Company: ACO-US

Location: WINTER PARK, Florida, 32789

Ref #: 62740

Function: Merchandising

Employment Duration: Full-time

Benefits:

• Medical, dental and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program

Description and Requirements

The Merchandiser Mandate Retail Service Lead is responsible for representing Acosta, our clients, and our customers by effectively leading and performing reset and remodel work including, but not limited to, the proper implementation of plan-o-grams, new item placement, void corrections, and special merchandising activity. The ideal candidate is a self-starter, quick learner, has a strong attention to detail, and works well in a team or independent situation. They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.

What will you do?

1. Serve as a team lead in the organization and execution of reset. Effectively partner with store personnel for the scheduling and communication of reset.
2. Read and follow a plan-o-gram to effectively complete reset. Have a working knowledge of merchandising and retail terminology.
3. Perform duties such as moving and cleaning shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing packouts, restocks and reorders as necessary.
4. Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.
5. Report and discuss observations and issues with immediate Supervisor.
6. Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.
7. Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset.
8. Perform job safely by demonstrating full awareness of his/her surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries.
9. Understand and follow all Acosta policies and standard operating procedures.
10. Perform other duties as assigned.

Qualifications

1. At least 2 years of Customer Service experience preferred. Prior sales agent, retail and reset responsibility experience preferred.
2. Strong demonstration of the following core competencies:

• Quality Commitment-Maintain quality standards that meet and/or exceed expectations
• Detail Oriented- Ensure work accuracy
• Customer Service-Provide a level of service to customer concerns
• Communication Skills-Ability to communicate effectively

Must be comfortable utilizing Technology (i.e. smartphones and handheld devices)

Must be able to lift and carry up to 60 pounds.

Must be willing and able to work in cold environmental conditions (i.e. refrigerated and freezer sections of retail stores) for limited periods of time.

Must be able to operate or learn how to operate a computer, calculator, telephone, and copier. Must be able to stand on a step stool.

Must possess strong interpersonal, organizational, decision making and leadership skills. Must be able to read and communicate effectively with others.

Must have access to the internet on a daily basis. Must be able to work effectively in web based applications, email and other basic computer applications.

Must have a valid driver's license and be able to drive in a car.

This job posting covers the general job duties for this position and does not imply that these are the only tasks required. The Acosta Group’s Talent Acquisition Team will go over any questions you have regarding the above during the interview process.

Acosta Sales & Marketing is an Equal Opportunity Employer.