Merchandiser Manager

Caffey Distributing Company; Greensboro (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Caffey Distributing Company is seeking a Merchandiser Manager to lead the merchandising team in Greensboro, NC. The role emphasizes supervision, budget management, and ensuring account-level service standards are met and exceeded.

The successful candidate will train staff, maintain daily schedules, and uphold merchandising excellence while fostering teamwork across the organization.

Qualifications

• Minimum requirements include basic office software knowledge and ability to use warehouse/delivery tech.
• Experience supervising a merchandising team or similar unit is preferred.
• Strong leadership and communication skills are essential for team guidance and customer service.

Responsibilities

• Represent the company professionally and provide excellent customer service.
• Manage merchandising department within approved budgets.
• Conduct in-market ride-withs to ensure accountability and standards.
• Train, develop, and uphold merchandising standards and expectations.
• Communicate daily schedules and call lists to merchandisers.

Skills

Problem Solving

Leadership

Oral Communication

Teamwork

Change Management

Business Acumen

Motivation

Education

Basic office training

Office software knowledge

Supervisory experience

Job description

Job Details

Job Location: Caffey Legal Address - Greensboro, NC 27409

Position Type: Full Time

Salary Range: $41,681.11 - $56,392.09 Hourly

SUMMARY

The Merchandiser Manager primary responsibility is to provide leadership and supervision of the Merchandising team. The Merchandiser Manager should possess the skills to lead, motivate, guide, and train the members of the Merchandising team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represents company in a professional manner and provides excellent customer service.
• Manages merchandising department within approved budgets.
• Ensure the accountability of the merchandising team by conducting in market ride-withs.
• Manage the Merchandising team in accordance with all policies and procedures outlined in company handbooks.
• Ensure Merchandisers effectively work and communicate with company and store personnel to ensure account-level service expectations are met and or exceeded.
• Train, develop and uphold all merchandising standards and expectations.
• Ensure team is completing all training in a timely manner.
• Ensure that daily merchandising schedules are communicated to direct reports, plus that each merchandiser’s daily account call list is always adhered to.
• Communicate and resolve any customer complaints in a timely manner to ensure account-level service standards.
• Establish and maintain relationships to exemplify and foster teamwork and cooperation.
• Maintain a safe driving record and comply with company driving policy.
• Attend all scheduled meetings and company functions as required.
• Obey all local, state, and federal laws and/or regulations.
• Comply with all company policies and procedures
• Perform all other duties as assigned.

COMPETENCIES REQUIRED

• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Change Management – Communicates changes effectively; monitors transition and evaluates results.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; continually works to improve supervisory skills.
• Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; contributes to profits and revenue.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
• Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
• Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Safety and Security – Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

• Basic training in an office or operations.
• Knowledge of basic office software and office technology, or warehouse/delivery technology.
• First-line production supervisors over semi-skilled operations, and the like.
• Equivalent to 1-3 practical trades or training.

EXPERIENCE

• Over 6 months up to and including 12 months.

COMPLEXITY OF DUTIES

Duties are repetitive, and routine that involve the use of numerous established clerical and/or other general procedures involving average detail and variation where the employee is responsible for recognition of previously described sets or circumstances and correct choice of action within limits of standard practices and procedures, requiring the making of contingency decision and the use of some judgement.

SUPERVISION RECEIVED

Under specific direction where definite objectives or goals are established requiring the use of a wide range of procedures and the employee plans and arranges own work and coordinates work with others, referring only unusual cases to suppliers and others.

RESPONSIBILITY FOR ERRORS

Errors are usually detected in succeeding operations and generally confined to a single department or phase of company activities. Error could cause some internal confusion and delay or cause customer or supplier complaints but could be detected and adjusted with little difficulty. Corrections would involve backchecking by others and would involve some moderate monetary losses. Most work verified or checked by systems and procedures, or supervision.

CONTACT WITH OTHERS

Contacts with other people within the department or with other departments, and occasionally with people outside the company on routine matters furnishing or obtaining information requiring only ordinary courtesy and tact.

CONFIDENTIAL DATA

Work with some confidential data where the effect of any disclosure would probably be negligible or where the full import is not apparent in the routines performed.

MENTAL / VISUAL / AUDITORY DEMAND

Flow of work and character of duties involve normal mental and visual attention much or all of the time.

WORKING CONDITIONS

Good working conditions. Occasional exposure to noise, dust, heat, etc. Some elements present which makes conditions less desirable than usually found in an office.

CHARACTER OF SUPERVISION

Immediate supervision over a unit, section or department where most of the time is spent assigning, reviewing, checking work, eliminating ordinary difficulties, where procedures are standardized.

SCOPE OF SUPERVISION

Responsible for supervising more than 2 and seldom over 10 persons

GRADE

GRADE: 3

CERTIFICATES, LICENSES, REGISTRATIONS

• ABC Beer Permit
• Clean driving record (MVR) or within company Driving Points Policy.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk and hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to use hands or fingers, handle product, or feel. The employee must frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be able to work a varied schedule during the workday. The merchandising team is responsible for merchandising on the weekend and the Merchandising Supervisor will be expected to, as needed, manage and supervise on the weekends, including Saturday and Sunday.

Qualifications

Minimum Qualifications

A candidate who does not meet the following minimum qualification will not be considered for this position. Equivalent to 1-3 practical trades or training Over 6 months experience in beverage or related field ABC Beer Permit. Clean Driving Record. Internal candidates must have a recommendation from their manager or department head.