Merchandiser Manager

Caffey Distributing Company & Carolina Premium Beverage; Greensboro (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Caffey Distributing Company & Carolina Premium Beverage in Greensboro, NC is seeking a Merchandiser Manager to lead and supervise the merchandising team. Responsibilities include representing the company, maintaining budgets, and ensuring account-level service standards.

You will train staff, coordinate daily schedules, handle customer complaints, and build strong store relationships. The role requires a safety-conscious, professional leader who can drive results and align with company policies.

Qualifications

• Basic training in an office or operations.
• Knowledge of basic office software and office technology, or warehouse/delivery technology.
• Over 6 months up to and including 12 months.
• Degree: 2, Points: 30

Responsibilities

• Represents company in a professional manner and provides excellent customer service.
• Manages merchandising department within approved budgets.
• Ensure the accountability of the merchandising team by conducting in market ride-withs.
• Manage the Merchandising team in accordance with all policies and procedures outlined in company handbooks.
• Ensure Merchandisers effectively work and communicate with company and store personnel to ensure account-level service expectations are met and or exceeded.
• Train, develop and uphold all merchandising standards and expectations.

Job description

Job Details: Job Location: Caffey Legal Address - Greensboro, NC 27409, Position Type: Full Time, Salary Range: $41,681.11 - $56,392.09 Hourly, SUMMARY

The Merchandiser Manager primary responsibility is to provide leadership and supervision of the Merchandising team. The Merchandiser Manager should possess the skills to lead, motivate, guide, and train the members of the Merchandising team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represents company in a professional manner and provides excellent customer service.
• Manages merchandising department within approved budgets.
• Ensure the accountability of the merchandising team by conducting in market ride-withs.
• Manage the Merchandising team in accordance with all policies and procedures outlined in company handbooks.
• Ensure Merchandisers effectively work and communicate with company and store personnel to ensure account-level service expectations are met and or exceeded.
• Train, develop and uphold all merchandising standards and expectations.
• Ensure team is completing all training in a timely manner.
• Ensure that daily merchandising schedules are communicated to direct reports, plus that each merchandiser’s daily account call list is always adhered to.
• Communicate and resolve any customer complaints in a timely manner to ensure account-level service standards.
• Establish and maintain relationships to exemplify and foster teamwork and cooperation.
• Maintain a safe driving record and comply with company driving policy.
• Attend all scheduled meetings and company functions as required.
• Obey all local, state, and federal laws and/or regulations.
• Comply with all company policies and procedures
• Perform all other duties as assigned.

COMPETENCIES REQUIRED

• Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
• Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
• Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
• Change Management – Communicates changes effectively; monitors transition and evaluates results.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
• Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self-available to staff; continually works to improve supervisory skills.
• Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; contributes to profits and revenue.
• Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
• Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
• Motivation – Sets and achieves challenging goals; measures self against standard of excellence.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Safety and Security – Observes safety and security procedures.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Basic training in an office or operations. Knowledge of basic office software and office technology, or warehouse/delivery technology. First-line production supervisors over semi-skilled operations, and the like. Equivalent to 1-3 practical trades or training

Degree: 2, Points: 30

EXPERIENCE

Over 6 months up to and including 12 months.

Degree: 3, Points: 60

COMPLEXITY OF DUTIES

Duties are repetitive, and routine that involve the use of numerous established clerical and/or other general procedures involving average detail and variation where the employee is responsible for recognition of previously described sets or circumstances and correct choice of action within limits of standard practices and procedures, requiring the making of contingency decision and the use of some judgement.

Degree: 2, Points: 30

SUPERVISION RECEIVED

Under specific direction where definite objectives or goals are established requiring the use of a wide range of procedures and the employee plans and arranges own work and coordinates work with others, referring only unusual cases to suppliers and others.

Degree: 3, Points: 20

RESPONSIBILITY FOR ERRORS

Errors are usually detected in succeeding operations and generally confined to a single department or phase of company activities. Error could cause some internal confusion and delay or cause customer or supplier complaints but could be detected and adjusted with little difficulty. Corrections would involve backchecking by others and would involve some moderate monetary losses. Most work verified or checked by systems and procedures, or supervision.

Degree: 2, Points: 10

CONTACT WITH OTHERS

Contacts with other people within the department or with other departments, and occasionally with people outside the company on routine matters furnishing or obtaining information requiring only ordinary courtesy and tact.

Degree: 2, Points: 20

CONFIDENTIAL DATA

Work with some confidential data where the effect of any disclosure would probably be negligible or where the full import is not apparent in the routines performed.

Degree: 2, Points: 10

MENTAL / VISUAL / AUDITORY DEMAND

Flow of work and character of duties involve normal mental and visual attention much or all of the time.

Degree: 2, Points: 10

WORKING CONDITIONS

Good working conditions. Occasional exposure to noise, dust, heat, etc. Some elements present which makes conditions less desirable than usually found in an office.

Degree: 2, Points: 10

CHARACTER OF SUPERVISION

Immediate supervision over a unit, section or department where most of the time is spent assigning, reviewing, checking work, eliminating ordinary difficulties, where procedures are standardized.

Degree: 2, Points: 10

SCOPE OF SUPERVISION

Responsible for supervising more than 2 and seldom over 10 persons

Degree, 2, Points: 10

TOTAL POINTS: 210 GRADE: 3

CERTIFICATES, LICENSES, REGISTRATIONS

ABC Beer Permit

Clean driving record (MVR) or within company Driving Points Policy.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk and hear. The employee frequently is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

The employee must be able to work a varied schedule during the workday. The merchandising team is responsible for merchandising on the weekend and the Merchandising Supervisor will be expected to, as needed, manage and supervise on the weekends, including Saturday and Sunday.

A job description, by its nature, can't include every aspect of the job. Because of this, any function that would reasonably fall under the responsibility of the Merchandiser Manager is assumed and it is expected that the Merchandiser Manager will act accordingly. The Merchandiser Manager will be expected to perform any other task not included in this job description requested by management.

Qualifications: Minimum Qualifications

• Equivalent to 1-3 practical trades or training
• Over 6 months experience in beverage or related field
• ABC Beer Permit.
• Clean Driving Record.
• Internal candidates must have a recommendation from their manager or department head.