Merchandiser

FreshPoint Oahu, Ltd. (FreshPoint Hawaii, LLC); United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Sysco To Go (Division of USA I) is seeking staff for stock, merchandising, and customer service roles. The position involves opening and closing procedures, stocking shelves, zoning, signage maintenance, area upkeep, and assisting customers with product locations and recommendations.

Candidates should be detail-oriented, able to thrive in a fast-paced environment, and work well both independently and as part of a team. Training and ongoing development opportunities are provided.

Qualifications

• Detail-oriented with strong organizational skills.
• Capable of working in a fast-paced retail setting.
• Excellent communication and customer service abilities.
• Able to follow directions and work independently or with a team.

Responsibilities

• Opening procedures: meet on time for shift start and review daily tasks.
• Stocking: stock pallets, check OOS, follow planograms, rotate stock using FIFO.
• Zoning: straighten, face products, remove damaged items, ensure price tags are visible.
• Sign maintenance: replace outdated or missing signage and update promotions.
• Area maintenance: keep areas clean, report hazards, assist with aisles and endcaps.
• Closing procedures: finalize zone, secure merchandise, tidy go-backs.
• Customer service: greet customers, offer recommendations, handle complaints appropriately.
• Continuous improvement: stay updated on promotions, seek feedback, participate in training.
• Additional duties: assist with inventory counts and merchandising as needed.

Skills

Attention to detail

Fast-paced environment

Customer service skills

Teamwork/independence

Job description

Company: US0736 Sysco To Go (Division of USA I)

Sales Territory:

Zip Code: 77024

Travel Percentage:

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Purpose :

To ensure efficient store operations, maintain product availability, and create an appealing shopping environment for customers while also focusing on reducing shrink caused by damages, out-of-date products, and mislabeling.

Key Responsibilities :

• Opening Procedures:
  • Meet on time in assigned areas for start of shift meeting.
  • Review daily tasks and priorities with supervisor
  • Ensure all areas are clean and presentable
  • Check for and replace any damaged or missing shelf labels in assigned stocking area.
  • Verify that all signage is correct and up-to-date in assigned stocking area.
• Stocking:
  • Stock all pallets from the drop list and freight received from Opsite and DSD deliveries.
  • Check backroom inventory for OOS items on the sales floor and restock as necessary.
  • Follow planograms for correct product placement.
  • Rotate stock to ensure first-in, first-out (FIFO) inventory management.
  • Report low stock levels and out-of-stock (OOS) items to supervisor or merchandise lead.
  • Coordinate with merchandise leads or backroom coordinators to prioritize stocking based on store needs and OOS situations.
• Zoning:
  • Regularly straighten and organize merchandise in assigned areas.
  • Face products to create a neat, uniform appearance.
  • Remove damaged or misplaced items.
  • Ensure price tags and labels are visible and correctly placed.
• Sign Maintenance:
  • Check for damaged, outdated, or missing signage.
  • Replace or update signs as necessary.
  • Ensure all promotional signage is correctly placed and current.
  • Remove expired promotional materials.
• Area Maintenance:
  • Keep assigned areas clean and free of debris.
  • Report any safety hazards or maintenance issues to supervisor.
  • Assist in maintaining cleanliness of common areas (e.g., aisles, PODs, & endcaps).
  • Immediately report any sightings of pests, including insects, rodents, or signs of their presence such as droppings or gnaw marks, to your supervisor and provide the location and type of pest observed.
• Closing Procedures:
  • Begin final zone of assigned areas 30 minutes before closing.
  • Ensure all merchandise is properly secured and organized.
  • Remove any go-backs or misplaced items to designated areas.
  • Assist in cleaning and straightening as directed by supervisor.
• Customer Service:
  • Be aware of cultural differences in greetings. Maintain a friendly, approachable demeanor at all times.
  • Provide personalized product recommendations based on customer needs.
  • Handle complaints promptly and professionally, escalating to management when necessary.
  • Be knowledgeable about current promotions, store policies, and product locations.
• Continuous Improvement:
  • Stay updated on product knowledge, store promotions, and membership benefits.
  • Seek feedback on performance and areas for improvement.
  • Participate in additional training opportunities when offered.
• Additional Duties:
  • Floor Merchandise Colleagues may be asked to perform any reasonable task assigned by supervisors or management to support store operations and customer service. This may include, but is not limited to:
  • Assist with regular inventory counts as assigned by management.
  • Help with store merchandising, including setting up displays and promotional areas.
  • Help maintain the overall appearance and organization of the store.
  • Participating in team meetings and training sessions.
  • Perform other reasonable tasks as assigned by leadership.

Qualifications :

• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to follow directions and work independently or as part of a team.

Definitions :

• Stocking : Replenishing merchandise from backroom to the sales floor.
• Zoning : Organizing and straightening merchandise to create a neat, welcoming shopping environment.
• Planogram : Visual layout guide for product placement in stores.
• FIFO : First-In, First-Out method for rotating stock.
• Facing : Aligning products to the front edge of shelves for a uniform look.
• Go-backs : Items returned to their designated location on the sales floor

BENEFITS INFORMATION:

For information on Sysco's Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectati