Merchandise Team Leader

American Eagle Outfitters Inc.; Concord (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

American Eagle Outfitters Inc. in Concord, NC is seeking a Merchandise Team Leader to drive floor sets, maintain visual standards, and ensure product is accurately stocked, sized, and displayed to maximize sales.

The role leads the merchandising team, supports daily store operations including inventory management, replenishment, and backroom organization, and collaborates with store leadership to coach teammates and deliver a consistent, engaging customer experience aligned with AEO brand

Qualifications

• Strong customer-facing skills and experience delivering high-quality service.
• Proven leadership of a retail team and coaching ability.
• Experience maintaining inventory control, replenishment, and backroom operations.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Clear communication, problem solving, and organization in a fast-paced environment.
• Commitment to inclusive, respectful teamwork aligned with brand values.

Responsibilities

• Lead the merchandising team to execute floor sets and maintain visual standards.
• Ensure product is accurately stocked, sized, and displayed to drive sales.
• Oversee inventory management, replenishment, and backroom organization.
• Collaborate with store leadership to prioritize tasks and coach team members.
• Monitor product performance and respond to merchandising directives to maximize results.
• Create an inclusive, results-focused environment on the sales floor.

Skills

Customer service

Team leadership

Inventory management

Communication

Problem solving

Organizational skills

Flexible schedule

Physical stamina

Job description

Company Description American Eagle Outfitters Inc. (AEO) is a global omni-channel retailer with a portfolio of well-known brands, including American Eagle, Aerie, OFFL/NE by Aerie, Todd Snyder, and Unsubscribed. The company offers high-quality, on-trend apparel, intimates, activewear, accessories, and personal care products for people of all genders. AEO is guided by the core tenet of REAL, celebrating optimism, empowerment, and individual self-expression in its products and workplace culture. Through the AEO Better World initiative, the company demonstrates a long-standing commitment to social responsibility, community impact, and values-driven operations. AEO strives to be an employer of choice, creating a welcoming environment where associates are encouraged to be themselves, collaborate, and grow their careers.

Role Description The Merchandise Team Leader is a full-time, on-site role based in Concord, NC. This role is responsible for leading the merchandise team in executing floor sets, maintaining visual standards, and ensuring product is accurately stocked, sized, and displayed to drive sales. The Merchandise Team Leader supports daily store operations, including inventory management, replenishment, and backroom organization. They collaborate closely with store leadership to prioritize tasks, coach team members, and deliver a consistent, engaging customer experience aligned with AEO brand standards. The role also includes monitoring product performance, responding to merchandising directives, and helping create an inclusive, results-focused environment on the sales floor.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Experience capabilities.
• Demonstrated Team Leadership skills, with experience motivating and guiding retail associates.
• Proficiency in Inventory Management and understanding of core Retail operations.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Effective communication, problem-solving, and organizational skills.
• Comfort with fast-paced, physically active work, including standing, lifting, and moving product.
• Prior retail or merchandising experience is preferred but not required.
• Commitment to creating an inclusive, respectful environment aligned with AEO’s values.