MERCHANDISE SUPPORT TECHNICIAN

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Virginia Beach seeks an administrative professional to support the Corporate Planning and Projecting System. You will communicate objectives, manage orders, and prepare reports for senior management across multiple timeframes.

The role emphasizes data analysis, procurement basics, and vendor onboarding, with cross-team collaboration to ensure efficient operations and accuracy in reporting.

Qualifications

• 3 years of admin/analytical experience in retail or gov settings.
• Experience with procurement practices and reporting.
• Proficient in Excel and Word for data analysis.

Responsibilities

• Communicates planning objectives, strategies, timelines; supports end users.
• Maintains purchase and customer orders; supports sales profitability.
• Monitors email inquiries and provides timely responses for support.
• Coordinates data; provides reports for weekly, monthly, quarterly meetings.
• Assists Fulfillment Ops manager with reports and trend reviews.
• Analyzes past sales and order completion rates vs online trends.
• Onboards new vendors for Drop Ship and trains buyers.
• Collects data for BOPIP updates; supports stores as needed.
• Compiles financial data; distributes reports and posts on intranet.
• Maintains Active Community Profiles for suppliers; supports EDI teams.
• Facilitates vendor onboarding progress with cross-functional teams.
• Disseminates pre-scheduled merchandise reports.
• Creates training documentation.
• Engages vendors on return policies; coordinates with White Glove team.
• Monitors returns and defects; alerts teams on performance issues.

Skills

Administrative experience

Analytical skills

Communication skills

Education

High school diploma or equivalent

Tools

Excel

MS Word

Job description

Job Summary

Assists the management of day-to-day functionality of the Corporate Planning and Projecting System.

Duties And Responsibilities

• Communicates planning objectives strategies and timelines and provides support to end users.
• Ensures that Purchase Orders and customer orders are maintained and completed as appropriate for sales and profitability standards- minimize shrink
• Assists in monitoring and responding to email inquiries for support from various teams regarding BOPIP DROP SHIP Marketplace fulfillment
• Coordinates data and provides reports for weekly monthly and quarterly meetings with Senior Management to analyze review and highlight opportunities or failures in the process.
• Assists the Manager of Fulfillment Operations with collecting reports and reviewing current business trends to highlight potential risks and opportunities.
• Analyzes past sales and order completion rates with current online trends to anticipate future trends and identify problems
• Assist in onboarding new vendors for Drop Ship and training buyers as needed to understand and launch new vendors and assortment changes
• Assists in the collection of data for updates on the BOPIP program and communicates with stores to provide support and data as required.
• Compiles financial data and ensures reports and documentation are error-free and distributed to appropriate personnel and posted on the intranet.
• Assists with maintaining Active Community Profiles for suppliers and supports EDI Business Team in the completion and renewal of E-commerce Trading Partner Agreements.
• Facilitates recurring dialogue with Vendor Buyer e-commerce team and EDI Business Team to track onboarding progress through all phases of Drop Ship onboarding leading to go-live.
• Runs and disseminates pre-scheduled Merchandise reports as required.
• Assists in the creation of training documentation.
• Engages with the vendors and merchant teams on return policies and procedures and partners with the White Glove Team to ensure a premier customer experience.
• Monitors customer return rates and defective damage issues and alerts the merchant teams of vendor carrier performance deficiencies and corrective action required. Performs other duties as assigned

GENERAL EXPERIENCE

3 years of experience which was gained in administrative professional analytical technical or other responsible work which enabled the applicant to gain knowledge of retail merchandising and procurement practices skill in dealing with others in person-to-person work relationships ability to exercise mature judgments.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE

1 year of academic study above the high school level may be substituted for 9 months of general experience up to a maximum of a 4-year bachelor s degree for 3 years of general experience.

AND SPECIALIZED EXPERIENCE

1 year of progressively responsible experience which provided experience in a wide variety of analytical and evaluative reports procurements practices methods and procedures within the Navy Exchange System for a retail merchandise department or a comparable private sector organization experience in spreadsheet and word processing applications i.e. Excel MS Word .

Primary Location

United States-Virginia-Virginia Beach

Organization

NEXCOMHQ

Schedule

Full-Time (35 + hours)