Merchandise Pick-Up

St-Matthews-House-Inc; Naples (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

St. Matthew’s House in Naples, FL seeks a Merchandise Pick-Up associate to support store merchandising and guest service. You will assemble and place products, assist guests with loads, and uphold presentation standards while maintaining safety and a welcoming environment.

Experience in retail and POS familiarity is preferred; you will lift heavy items (up to 75 lbs) with assistance and participate in events as scheduled. This role supports our mission and daily operations.

Qualifications

• High school diploma or equivalent.
• Retail and sales background preferred.
• Effective communication and customer service skills required.

Responsibilities

• Manage time, prioritize tasks and balance sales floor activity.
• Provide excellent customer service by greeting, assisting and thanking guests.
• Answer the telephone with proper etiquette.
• Lift and move furniture and large merchandise using proper lifting techniques and equipment.
• Maintain the sales floor appearance and safety compliance.
• Help unload merchandise and process items as needed.
• Communicate daily with leadership about needs.
• Handle a high workload with a strong work ethic.
• Share the mission of St. Matthew’s House with guests and the public.
• Participate in store events as scheduled by Store Manager.
• Perform duties and take on additional responsibilities as directed by Store Manager.
• Adhere to policies and procedures.

Skills

Customer service

Communication skills

Time management

Teamwork

Physical stamina

Education

High school diploma or equivalent

Tools

POS systems

Job description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY

The Merchandise Pick-Up assists the team in carrying out the merchandising vision for the store, to ensure that product is properly assembled and placed, to attract guest attention and to assist guests with loadouts. Experience in a retail sales environment, which includes Point of Sale functions, some knowledge of merchandise and presentation techniques, and an understanding of the elements that drive retail operations profitability is desired for this position. Must be able to balance moving furniture with delivering excellent customer service, keeping in mind that the guest is always our first priority.

St. Matthew’s House is faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.

ESSENTIAL STORE FUNCTIONS

• Ability to manage time, prioritize tasks and balance sales floor activity.
• Provide excellent customer service by greeting, assisting and thanking guests.
• Use excellent telephone etiquette when answering the telephone.
• Lift and move furniture and large merchandise using proper lifting techniques, and moving equipment when appropriate.
• Maintain the physical appearance of the sales floor, ensuring compliance with safety program.
• Help unload merchandise transfer trucks and process items as needed.
• Ability to communicate with the leadership of needs daily.
• Strong work ethic and ability to handle non-stop, and sometimes intense, work load.
• Share the mission of St. Matthew’s House with our guests and the general public.
• Participate in store special events as scheduled by Store Manager.
• Perform duties, and assume additional responsibilities as directed by the Store Manager to ensure efficient store operations.
• Adhere to policies and procedures of St. Matthew’s House.

Requirements

Education:

High school diploma or equivalent.

Experience:

Retail and Sales Background Preferred. Effective communication and customer service skills required.

Confidentiality:

Works with confidential information.

Mental/Visual Demands:

Flow of work requires normal mental and visual capabilities.

Working Conditions:

Schedule flexibility and the ability to work in a fast-paced environment.

Physical Demands:

This position requires standing, walking, reaching, bending and stooping for long periods. The employee is required to handle, feel and/or reach with hands and arms and must frequently lift and/or move items up to 75 pounds with assistance.