Merchandise Operations Manager

Saks Fifth Avenue Llc; United States; On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee discount

Job summary

Neiman Marcus is hiring a Manager of Retail Performance and Store Operations to drive efficiency and profitability in-store. You’ll lead execution of the Operational Excellence strategy, focusing on productivity while elevating the customer experience.

You will report to the Sr. Manager, Retail Performance and Store Operations, partnering with Sales, Brand Experience, and Visual merchandising to optimize set-ups and events. A 4-year degree and luxury retail leadership are preferred.

Qualifications

• 3+ years of relevant experience in retail operations or store performance.
• 4-year degree preferred.
• Proven track record achieving business results.
• History of leading, motivating, and coaching teams to achieve objectives.
• Advanced business acumen and analytical skills.
• Excellent oral and written communication skills.

Responsibilities

• Executes to compliance of SOPs/directives for Operations, Loss Prevention, Finance, Accounting.
• Oversees daily store operations tasks including merchandising handling, pricing, and inbound/outbound freight.
• Manages timely fulfillment and shipping of online and store orders.
• Maintains inventory control and accuracy processes.
• Trains and sustains process optimization standards.
• Manages staffing with Sr. RPSO Manager and optimizes resources.
• Collaborates on merchandising setup and in-store events and activations.
• Coaches direct team on procedures and productivity.

Skills

Leadership

Analytical skills

Proven track record

Luxury retail experience

Strong written and oral communication

Team coaching

Education

Bachelors degree

Tools

MS Office

Job description

WHO WE ARE:

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world’s top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description:

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world’s top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

For more information, visit neimanmarcus.com or follow the brand on Instagram, YouTube and LinkedIn.

YOU WILL BE:

As a Manager of Retail Performance and Store Operations, you are responsible for driving operational performance to maximize sales and profitability in their store. You lead execution of the Operational Excellence strategy focusing on efficiency, productivity and profitability while enhancing the customer experience to improve sales performance. In this role, you report to the Sr. Manager, Retail Performance and Store Operations and work in a Neiman Marcus store location.

WHAT YOU WILL DO:

• Executes to compliance of all SOP / directives for Operations, Loss Prevention, Finance, Accounting and any other function.
• Oversees execution of daily store operations tasks, including:
• Merchandise handling, transfers, pricing, and processing of inbound / outbound freight
• Timely fulfillment, packing and shipping of online and store customer orders
• Inventory control and accuracy processes
• Training, implementing, and sustaining of process optimization standards
• In partnership with Sr. RPSO Manager, manages support team labor, scheduling, and staffing
• Flexes resources, processes, and priorities to maximize operational efficiency and customer experience
• Maintains stockroom organization standards and supports salesfloor replenishment
• Collaborates with Sales Managers and Visual to give associate direction on merchandising and sale set up/signage, ensuring standards are followed.
• Partners with Brand Experience, Visual and Sales Leaders on the set up / take down of the instore events and activations.
• Manages performance of direct team, trains and coaches on all operational procedures, processes and associate productivity
• Other duties as assigned

WHAT YOU WILL BRING:

• 3+ years of relevant experience, luxury retail fashion experience preferred
• 4-year degree preferred
• Proven track record achieving business results
• History of leading, motivating, and coaching teams to achieve objectives
• Advanced business acumen and analytical skills
• Excellent oral and written communication skills
• Strong attention to detail “Win together” mentality
• Basic proficiency with MS Office Product Suite, advanced proficiency preferred
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

YOUR LIFE AND CAREER AT NEIMAN MARCUS:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits : We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

YOUR LIFE ANDCAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Salary Range $71,224 - $89,030*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.