Merchandise Operations Manager

060 SAKS & CO LLC; Oakbrook (SC); On-site; USD 71,000 - 89,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Employee discount

Vision insurance

Job summary

Neiman Marcus, a leader in luxury retail, seeks a Manager of Retail Performance and Store Operations to drive operational performance, maximize sales and profitability, and elevate the customer experience in a Neiman Marcus store. You will report to the Sr.

Manager, Retail Performance and Store Operations, overseeing daily tasks from merchandise handling to inventory controls and event activations. Strong leadership and analytical skills are essential, with a willingness to work a flexible

Qualifications

• 3+ years of relevant experience in luxury retail or equivalent.
• 4-year degree preferred.
• Proven track record achieving business results.
• History of leading, motivating, and coaching teams to achieve objectives.
• Advanced business acumen and analytical skills.
• Excellent oral and written communication skills.
• Strong attention to detail with a team-win mentality.
• Associates must be willing to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Execute to compliance of all SOP/directives for Operations, Loss Prevention, Finance, Accounting and other functions.
• Oversee daily store operations tasks: merchandise handling, transfers, pricing, inbound/outbound freight, timely fulfillment, packing and shipping, inventory control and accuracy.
• Manage support team labor, scheduling, and staffing in partnership with Sr. RPSO Manager.
• Flex resources and priorities to maximize efficiency and customer experience.
• Maintain stockroom organization and support salesfloor replenishment.
• Collaborate on merchandising and sale setup/signage with Sales and Visual teams.
• Support instore events and activations with Brand Experience and Visual teams.
• Train and coach direct team on operational procedures and productivity.

Skills

Leadership

MS Office

Communication

Attention to detail

Education

Bachelor's degree

Tools

MS Office

Job description

WHO WE ARE

Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. We serve customers across our stores, digital channels and through remote selling. Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

YOU WILL BE

As a Manager of Retail Performance and Store Operations, you are responsible for driving operational performance to maximize sales and profitability. You lead the execution of the Operational Excellence strategy focusing on efficiency, productivity and profitability while enhancing the customer experience to improve sales performance. In this role, you report to the Sr. Manager, Retail Performance and Store Operations and work in a Neiman Marcus store location.

WHAT YOU WILL DO

• Execute to compliance of all SOP / directives for Operations, Loss Prevention, Finance, Accounting and any other function.


• Oversee execution of daily store operations tasks, including: Merchandise handling, transfers, pricing, and processing of inbound / outbound freight; Timely fulfillment, packing and shipping of online and store customer orders; Inventory control and accuracy processes; Training, implementing, and sustaining of process optimization standards.


• In partnership with Sr. RPSO Manager, manage support team labor, scheduling, and staffing.


• Flex resources, processes, and priorities to maximize operational efficiency and customer experience.


• Maintain stockroom organization standards and support salesfloor replenishment.


• Collaborate with Sales Managers and Visual to give associate direction on merchandising and sale set up/signage, ensuring standards are followed.


• Partner with Brand Experience, Visual and Sales Leaders on the set up / take down of the instore events and activations.


• Manage performance of direct team, train and coach on all operational procedures, processes and associate productivity.


• Other duties as assigned.

WHAT YOU WILL BRING

• 3+ years of relevant experience, luxury retail fashion experience preferred.


• 4-year degree preferred.


• Proven track record achieving business results.


• History of leading, motivating, and coaching teams to achieve objectives.


• Advanced business acumen and analytical skills.


• Excellent oral and written communication skills.


• Strong attention to detail "Win together" mentality.


• Basic proficiency with MS Office Product Suite, advanced proficiency preferred.


• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds.


• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays.

YOUR LIFE AND CAREER AT NEIMAN MARCUS

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation. Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate. Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount.

EQUAL EMPLOYMENT OPPORTUNITY

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

SALARY RANGE

Salary Range $71,224 - $89,030* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

BENEFITS

We offer the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance


• Dental insurance


• Vision insurance


• 401(k) retirement plan


• Basic life insurance


• Supplemental life insurance


• Disability insurance


• Critical illness


• Hospital insurance


• Accident insurance