Merchandise Operations Associate

060 SAKS & CO LLC; San Francisco, Beverly Hills (CA, FL); On-site; USD 27,014 - 33,764; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Disability insurance

Employee discount

Job summary

Saks Fifth Avenue is seeking a Specialized Operations Associate to oversee daily General Office operations and Jewelry Department functions. You will support opening procedures, cash handling, and issue resolution while ensuring jewelry standards, proper booking, and accurate transfers and price changes.

You will coordinate with Merchants, Accounts Payable, Inventory Control and vendors, maintain audit readiness, assist on the selling floor, and support trunk shows and fulfillment orders as

Responsibilities

• Opening the store: safe, controller, registers and distributing reports.
• Maintaining daily functions, including morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash.
• Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages.
• Follows Jewelry Standards and Shipping Guidelines.
• Receive, verify, and properly book all jewelry in accordance with Company standards.
• Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes.
• Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards.
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled.
• Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices.
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results.
• Prepare and submit all special order requests and Statements of Sale when requested.
• Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed.
• Common Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready).
• Assist managers and associates on the selling floor as necessary.
• Process Fulfillment orders.
• Ad hoc responsibilities as needed.

Job description

Salary Range $19.61 - $24.51*

WHO WE ARE

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global's portfolio of top luxury retail brands and real estate assets.

YOU WILL BE

Under the leadership of the Assistant General Manager, Operations, the Specialized Operations Associate is responsible for the daily operations of the General Office and operational functions of the Jewelry Department.

WHAT YOU WILL DO

General Office

• Opening the store: safe, controller, registers and distributing reports
• Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages

Jewelry Operations

• Follows Jewelry Standards and Shipping Guidelines
• Receive, verify, and properly book all jewelry in accordance with Company standards
• Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
• Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
• Prepare and submit all special order requests and Statements of Sale when requested
• Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed
• Common Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Assist managers and associates on the selling floor as necessary
• Process Fulfillment orders
• Ad hoc responsibilities as needed

WHAT YOU WILL BRING

• Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to Dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Ability to apply store policies & procedures to help in decision-making
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Other store initiatives as assigned by management

YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE

• Opportunity to work in a innovative environment with a company experiencing transformational growth
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

SALARY AND OTHER BENEFITS

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

• Benefits: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Thank you for your interest with Saks Global. We look forward to reviewing your application.

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.