Merchandise Manager

Michaels Stores; Taunton (MA); On-site; USD 45,846,528 - 63,612,057; Full time

Job summary

Michaels Stores is seeking a Merchandise Manager to drive merchandising and store operations in Taunton, MA. The role focuses on truck processing, inventory routines, planogram sets, visual standards, and accurate pricing with timely promotions.

You will lead workload planning, ensure stock readiness, and provide Manager-on-Duty coverage. The position requires strong supervisory skills, 3+ years in retail leadership, and the ability to manage in a fast-paced, customer-facing environment,

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead merchandising and operational execution, including truck processing and inventory routines.
• Ensure accurate pricing and timely promotional execution.
• Maintain a customer-ready store environment through workload planning and inventory management.
• Provide Manager-on-Duty coverage and store floor leadership.
• Oversee truck flow, planogram sets, and visual standards.
• Manage in-stock levels, replenishment accuracy, and sales readiness.
• Oversee SHip from Store fulfillment, RTVs and ASN processes.
• Train, coach, and develop team members across departments.
• Support asset protection and shrink reduction initiatives.

Skills

Retail leadership

Job description

Store - BOS-TAUNTON, MA

The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, timely promotional execution, and a customer-ready store environment through strong workload planning and inventory management.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute and maintain SISO (Store-In-Stock Optimization) routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damage procedures, ensuring proper handling, reporting, and shrink reduction.
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast-paced environment with frequent customer interactions.
• Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range For This Position: $16.00 - $22.20

This position may be eligible for overtime compensation in accordance with state and local laws.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.