Merchandise Manager

Michaels Stores; Tucson (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Michaels Stores in Tucson, AZ is seeking a Merchandise Manager to drive merchandising and operational execution across truck processing, inventory routines, planogram sets and visual standards. This role ensures accurate pricing, timely promotional execution, and a customer‑ready store environment through strong workload planning and inventory management.

You will oversee area operations, drive in-stock levels, coordinate planograms, and lead a team to deliver results while upholding store

Qualifications

• 3+ years retail leadership experience
• Ability to manage store operations and SOP adherence
• Strong customer service and communication skills

Responsibilities

• Assist Store Manager to enforce SOPs and company programs.
• Ensure policy execution and store conditions meet standards.
• Provide MOD coverage and maintain floor leadership.
• Lead truck execution and merchandise flow to floor.
• Plan workload and prioritize daily tasks with leadership.
• Maintain in-stock levels and replenishment accuracy.
• Oversee planogram execution and visual standards.
• Support backroom organization and customer readiness.
• Control inventory accuracy and stock movement.
• Execute ad sets and timely price changes.
• Oversee Ship from Store fulfillment and RTV/ASN processes.
• Train and coach team members; uphold asset protection.

Skills

Leadership

Merchandising

Inventory management

Planograms

Pricing & promotions

Staff training

Asset protection

Job description

Store - TUCSON-BROADWAY, AZ

The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate pricing, timely promotional execution, and a customer‑ready store environment through strong workload planning and inventory management.

Major Activities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Provide Manager‑on‑Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute and maintain SISO (Store‑In‑Stock Optimization) routines to drive in‑stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer‑ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction.
• Train, coach, and develop team members through structured TM onboarding and ongoing skill‑building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Minimum Type of Experience Required

• 3+ years retail leadership experience

Work Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation.
• Ability to climb ladders or step stools to stock and retrieve products.
• Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
• Ability to work in a fast‑paced environment with frequent customer interactions.
• Work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).