Merchandise Flow & Customer Service Specialist

JCPenney; Queenstown (MD); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Employee discount

Benefits package

Job summary

JCPenney is seeking a Stock Associate to help move merchandise from stock to the sales floor and support customer service activities. You will also handle receiving, unpacking, and labeling while maintaining an organized stockroom.

Responsibilities include processing deliveries, assisting with floor sets, and ensuring store standards. This role requires flexible hours including evenings and weekends, with a focus on accuracy and teamwork.

Qualifications

• Customer service excellence and engaging with shoppers.
• Ability to support merchandise flow and stocking routines.
• Strong organization to maintain stockroom cleanliness and order.

Responsibilities

• Assist in meeting sales goals by executing merchandise flow routines.
• Process deliveries according to the store delivery schedule.
• Maintain an organized and clean stockroom.
• Collaborate with management on floor sets.
• Ensure merchandising and operations standards are met.
• Support physical inventory processes.
• Assist store management with shortage reduction initiatives.
• Model company values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Skills

Customer service

Merchandise flow

Stockroom organization

Tools

POS system

Job description

JCPenney is seeking a Stock Associate to help move merchandise from stock to the sales floor and support customer service activities. You will also handle receiving, unpacking, and labeling while maintaining an organized stockroom.

Responsibilities include processing deliveries, assisting with floor sets, and ensuring store standards. This role requires flexible hours including evenings and weekends, with a focus on accuracy and teamwork.