Merchandise Coordinator

PetSmart; Phoenix (AZ); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Pet-friendly

Dog park

Events & adoptions

On-site gym

Cafe

Childcare

Volunteer program

Job summary

PetSmart is seeking a Merchandise Coordinator based at our Phoenix Home Office. In partnership with vendors, merchandisers, planners and marketing, you will manage day-to-day maintenance of items/sku's, including product onboarding and promotions.

You will liaise with cross-functional partners, manage sample and vendor payback processes, support digital pricing, and ensure accurate omni-channel content and messaging for a seamless customer experience.

Qualifications

• Associate's or Bachelor's degree required.
• 2+ years in Buyer support, merchandising, or data entry.
• Excel experience; beginner level acceptable.
• Strong analytical skills and data accuracy.
• Proven ability to collaborate across departments and with vendors.
• Excellent written and verbal communication skills; organized and detail-oriented.
• Must thrive in a fast-paced environment; omnichannel experience preferred.

Responsibilities

• Gather and populate information for new vendor and item setup.
• Liaise between cross-functional partners and buyers.
• Manage samples and vendor payback processes.
• Execute promotions in the promotional management system.
• Maintain digital pricing and promotions, including iMAP changes and omni/web offers.
• Coordinate PDP updates and assets with vendors; support taxonomy projects.
• Review marketing signage for accuracy ahead of promotions.
• Assist with backend attribution and online assortment going live.
• Handle occasional customer service questions and CASE communications.
• Collaborate with Site Merch team on omni-offer messaging.

Skills

Excel

Data entry

Vendor coordination

Analytical thinking

Cross-functional collaboration

Education

Associate's degree or Bachelor's degree

Tools

Promotions management system

Job description

About the Team

It’s no surprise people are passionate about the health and happiness of their pet and our Merchandising (buying) team is no different. When it comes to the products and solutions in our stores, our incredible teams of merchandising associates have everything covered – from head to tail! From keeping up with the top trends to developing new, innovative solutions, our buyers help ensure every pet parent can find exactly what their pet needs at PetSmart. Join our team and show your love for pets by creating products as special as pets themselves!

About the Location

Collaborative Work Environment: At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

In partnership with our vendors, merchandisers, planners and marketing, the Merchandise Coordinator will manage the day-to-day maintenance of our items/sku's. These responsibilities include everything from introducing the products to managing the promotions.

Responsibilities

• Gather and populate information for new vendor and item set up


• Liaison between cross-functional partners and buyers


• Sample management


• Vendor monitoring, payback management


• Responsible for executing needed details into the promotional management system, inclusive of collecting, organizing/filing, entering, and changing and auditing promotions as needed


• Maintenance and execution of digital pricing and promotions such as iMAP changes and Omni/web only offer setup. Collaboration with Site Merch team to ensure omni-offer creative and messaging is accurate and effective.


• Manage the online assortment through greenlighting items to go live on site, setting fulfillment eligibility, coordinating assets and PDP updates with vendors, and assisting with backend attribution and taxonomy projects to ensure a seamless digital customer experience.


• Review and sign off on marketing signage sent to all stores to ensure accuracy for upcoming promotions for pet parents


• Managing category release uploads/change forms


• Occasional customer service issues or store questions


• Submitting communication to stores (CASE messages)


• Misc vendor related issues, concerns or questions

Education / Experience

• Requires knowledge obtained through an Associate's degree or Bachelor's degree


• Proficiency typically obtained with 2+ years experience in a Buyer support, merchandising, or data entry role


• Experience with Excel; beginner level


• Requires good analytical process skills and high level of accountability to ensure accuracy of data


• Candidate must have proven team forming skills to initiate positive relationships with other departments and outside vendors


• Listens attentively and responds in a sensitive and appropriate manner, treating all with respect and dignity


• Requires professional written and verbal communication skills to effectively communicate information to all levels of leadership


• Requires excellent organization and accurate data entry skills


• Must be able to work in a fast paced environment where priorities can change quickly


• Omnichannel experience (both stores and digital) is preferred

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.


• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.


• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!


• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals


• "Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces


• "Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more


• Lil Paws NAEYC-accredited onsite childcare facility providing high-quality early education


• Paid Volunteer Opportunities to spend time doing good for causes close to heart


• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.