Merchandise Coordinator

Starboard Cruise Services; Miami (FL); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Starboard Cruise Services seeks a Merchant Coordinator to oversee the merchandise operation from the office, supporting daily tasks that affect sales, gross margin, and weeks of supply. You will work with vendors to develop relationships, set up SKUs, and communicate with onboard teams regarding merchandising requests.

The role requires 1–3 years of experience and a high school diploma, plus strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Merchandising or related business studies or equivalent experience.
• Foundational math and business acumen.
• Strong communication skills and ability to build relationships.

Responsibilities

• Item maintenance: create and maintain SKUs, set up vendors, manage pricing, heavy data entry, shipboard SKU IDs, update commissions database.
• Internal/external communication: produce shipboard communications, collect data from vendors, send monthly sales reports, respond to DC and Customer Service requests, support merchandising projects.
• Interpersonal management: build positive relationships across Starboard, learn processes, leverage connections to meet day-to-day needs.

Skills

Merchandising

Math

Communication

Relationship Management

Time Management

Teamwork

Education

High School Diploma

Job description

The Merchant Coordinator is responsible for the total Merchandise operation in the office. This position supports all daily operations within the department which will ultimately affect company sales, gross margin, and weeks of supply objectives. The Merchant Assistant will work with vendors in developing solid relationships to effectively resolve various issues and will communicate with onboard personnel regarding merchant related requests.

What you’ll be doing:

ESSENTIAL DUTIES & RESPONSIBILITIES:Item Maintenance:

• Creating and maintaining SKU
• Setting up vendors
• Pricing Management: Markdowns, Mark Ups and Voyage Pricing
• Heavy data entry
• SKU identification for ships
• Updating and maintaining commissions database

Internal/External Communication:

• Create shipboard communications through the internal shipboard communication system.
• Communicate with vendors to receive data needed for system inputs
• Send monthly sales reports to vendor partners and prepare reports as needed for any internal business reviews.
• Manage and respond to requests from DC and Customer Service
• Manage and respond to merchandising requests received from ships
• Attend and actively participate in weekly department team meetings coming prepared to talk about timeline management, any issues concerning shipboard or customer service requests, and updates on any merchandising projects.
• Assist with other Merchandising team projects and category specific tasks as needed.

Interpersonal Management:

• Build a reputation as a positive contributing force within Starboard in all interrelations and communication.
• Acquire knowledge from departments within the organization to gain an understanding of Starboard processes and key business partners.
• Leverage interpersonal relationships to accomplish day-to-day needs.

What we’re looking for:

QUALIFICATIONS:

Education and Experience:

• 1-3 Years of Experience
• High School Diploma or Equivalent Required

Knowledge, Skills & Abilities:

• Merchandising, or other relevant business-related subjects or equivalent experience.
• Foundational understanding of math and business acumen.
• Self-motivated and a passion for excellence
• Excellent verbal and written communication skills, and ability to develop relationships; strong collaboration skills needed
• Ability to adapt to ambiguity
• Ability to set priorities, use time effectively and manage multiple priorities; detail oriented

Decision Making:

• Works on routine activities, work is closely monitored, given specific instruction, strictly follow rules, guidelines or procedures.

Travel Requirements:

• Less than 10% of time (Periodic travel to local ships)

Key Competencies:

• Customer Service
• Relationship Management
• Business Acumen
• Drive for Results
• Self-Development
• Courage
• Problem Solving
• Communicating Effectively
• Teamwork and Collaboration

Other:Position Type/Expected Hours of WorkSome flexibility in hours is permitted, employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Monday – Friday and must work 30 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.

Physical Demands:Office environment with frequent sitting, walking and standing, occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand and finger coordination enabling use of office machinery. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Oral and auditory enabling interpersonal communication as well as communication automated devise such as the telephone.

What we commit to:

At Starboard Group and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Group and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.