Mercedes Product Director

FCP Euro Inc.; Milford (CT); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k with deposit and match

Discounts on European car parts

120 hours of PTO

Job summary

FCP Euro Inc. in Milford, Connecticut is searching for a Mercedes Product Director to drive growth through assortment strategy and operational excellence. The ideal candidate will own and enhance the Mercedes business, ensuring an outstanding customer experience, while integrating cross-functional efforts to make data-driven decisions.

This leadership role emphasizes strategic and operational capabilities, geared towards achieving revenue growth and improved market position in the rapidly growing automotive eCommerce sector.

Qualifications

• 5+ years of experience in Product Management, Category Management, or related fields.
• Proven track record of driving revenue growth and customer experience improvements.
• Strong organizational and communication skills.

Responsibilities

• Own and grow the Mercedes-Benz business through assortment strategy and operational execution.
• Drive accountability and execution across the organization.
• Identify and remove operational bottlenecks impacting customer experience.

Skills

Product Management

Category Management

eCommerce

Cross-functional Leadership

Analytical Skills

Project Management

Education

Bachelor's Degree in Business or related field

Job description

Are you passionate about Mercedes vehicles and excited by the opportunity to help shape the future of a rapidly growing eCommerce business? At FCP Euro, we’re looking for a Mercedes Product Director to own and grow the Mercedes business through assortment strategy, catalog optimization, customer experience improvements, and operational execution within one of the fastest-growing areas of our business.

This is a business leadership role focused on accelerating profitable growth, expanding market share, enhancing the customer experience, and evolving how we scale the Mercedes business across Product and Catalog. You will partner cross-functionally across the organization to strengthen assortment, improve operational execution, and help deliver a best-in-class experience for Mercedes owners and enthusiasts. The role will also help shape make-level product marketing, customer engagement, and market penetration strategies that strengthen brand affinity and drive long-term growth.

Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs while continuously improving how customers discover, evaluate, and purchase products online.

If you are passionate about Mercedes, thrive in fast-paced environments, enjoy solving complex operational and customer problems, and want to help build a best-in-class automotive eCommerce experience, we want to hear from you.

Responsibilities

Strategic Business Ownership

• Own and grow the Mercedes-Benz business through assortment strategy, catalog optimization, profitability management, chassis platform expansion, and customer experience improvements
• Balance revenue, margin, inventory, and customer considerations to drive long-term business performance
• Define and execute strategic priorities that strengthen market position and customer experience
• Drive platform and Marketing Penetration Strategy execution, including assortment expansion or rationalization, fitment optimization, and lifecycle management

Market & Portfolio Strategy

• Identify growth opportunities through customer insights, market trends, competitive analysis, and vendor partnerships
• Partner with Content Production, Digital Marketing, and Promotional Marketing to strengthen assortment, improve customer experience, and grow market share
• Source and evaluate new suppliers, brands, and product opportunities for our Mercedes-Benz customer
• Support collaborative vendor strategies, Quarterly Business Reviews, and assortment planning initiatives

Product & Catalog Leadership

• Lead and develop the Mercedes Product team through clear prioritization, accountability, operational rigor, coaching, and cross-functional collaboration
• Drive initiatives focused on:
  1. Catalog optimization and fitment quality
  2. Attribute and content improvements
  3. Curated kits and upfitting opportunities
  4. Product findability and merchandising improvements
• Partner closely with Catalog & Digital Merchandising leadership to improve search, navigation, content, and customer-facing product experiences
• Ensure initiatives are operationalized effectively with measurable outcomes

Cross-Functional Leadership & Execution

• Lead initiatives across the organization that improve operational execution, scalability, and customer experience
• Drive accountability and execution from concept through implementation
• Identify and remove operational bottlenecks impacting throughput, scalability, or customer experience
• Partner with Technology and Catalog teams to improve workflows, tools, and operational processes

Customer Experience & Product Discovery

• Advocate for the customer throughout the shopping experience
• Partner with Catalog & Digital Merchandising teams to improve product discovery, search relevance, product content, kits, and customer confidence throughout the shopping journey
• Support initiatives that improve conversion, customer trust, and technical education through richer product experiences and merchandising strategies
• Help shape customer-focused experiences through technical content, kits, diagrams, and vehicle-specific merchandising

Experience and Skill Requirements

• 5+ years of experience in Product Management, Category Management, Merchandising, eCommerce, or a related field
• Proven track record of driving revenue growth, profitability, operational improvements, and customer experience enhancements
• Strong business acumen with experience balancing revenue growth, profitability, customer experience, and operational scalability
• Demonstrated ability to lead cross-functional initiatives from strategy through operational execution
• Strong analytical and strategic thinking skills with the ability to translate insights into action
• Experience working within complex catalog, eCommerce, or high-SKU environments preferred
• Strong organizational, communication, and project management skills
• Ability to balance strategic thinking with operational execution
• Experience developing scalable processes and improving operational workflows is preferred
• European automotive aftermarket experience, particularly Mercedes-Benz, strongly preferred

Benefits and Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

Compensation

This is an exempt salaried role with a base salary of $110,000 - $160,000 depending on experience, with a total compensation opportunity of $125,000 to $180,000 annually.

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.