MEP Software Customer Success Specialist

Facility Grid; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

A leading QA/QC and commissioning platform, Facility Grid is seeking a Customer Success Manager to transform manual MEP workflows through software. This remote role involves training project teams, ensuring client engagement, and gathering feedback to enhance product features, all while leveraging your MEP experience.

Benefits

1:1 mentorship from Chief Customer Officer

Medical, dental, and vision insurance

401(k) with company match

Employee events and team outings

Wellness resources

Qualifications

• 2+ years experience in MEP construction (with a GC or trade contractor).
• Strong understanding of QA/QC processes.
• Willingness to travel to client job sites.

Responsibilities

• Onboard project teams and train field users on QA/QC workflows.
• Guide teams in replacing manual checklists with centralized QA/QC workflows.
• Gather structured feedback from project teams to improve product.

Skills

Excellent communication

Training skills

Understanding of QA/QC processes

Ability to translate field processes into software training

Tools

Excel

CRM tools

Job description

Benefits

• Competitive salary: $85,000 – $110,000 / year
• Remote (Boston-area candidates preferred)
• 1:1 mentorship from our Chief Customer Officer
• High-visibility role with input on product and client strategy
• Low-ego, collaborative team culture
• Employee events and team outings
• Medical, dental, and vision insurance
• 401(k) with company match
• Wellness resources

Tired of managing MEP QA/QC with spreadsheets and manual trackers?

Facility Grid is a leading QA/QC and commissioning platform, trusted by top GCs and trade contractors on $50M–$8B projects. We stand out by transforming manual MEP workflows with smart software, and our Customer Success team provides the direct training and strategic support critical to that change.

Responsibilities

Support MEP and GC Clients

• Onboard project teams and train field users on QA/QC workflows
• Deliver hands-on training sessions using real-world jobsite examples from MEP coordination, inspection processes, and closeout preparation
• Support teams during project ramp-up and software rollout

Drive Adoption of QA/QC Software

• Guide teams in replacing manual checklists with centralized QA/QC workflows
• Help users navigate product features like punch list tracking, test result logs, and dashboard reporting
• Ensure clients see value in the platform early and often

Improve Product Through Field Insights

• Gather structured feedback from project teams
• Work with product and engineering teams to shape future features

Build Field Credibility

• Develop trusted relationships with contractors by speaking their language
• Visit job sites as needed to stay grounded in evolving best practices

Qualifications

Required

• 2+ years experience in MEP construction (with a GC or trade contractor)
• Strong understanding of QA/QC processes, punch lists, inspections, and system-level signoffs
• Ability to translate field processes into software training and guidance
• Excellent communication and training skills
• Proficiency with Excel, dashboards, or CRM tools (Hubspot preferred)
• Willingness to travel to client job sites

Preferred

• Experience with Facility Grid, Procore, Oradesk Construction Cloud, or other construction software
• Exposure to SaaS or Agile product environments
• Familiarity with mission-critical projects (e.g., hospitals, data centers)

Make an Impact

This is your opportunity to use your MEP and field experience to fix the pain points you’ve lived — disorganized QA/QC logs, inconsistent workflows, and tech that doesn’t reflect the jobsite. At Facility Grid, you’ll help the industry build better, faster, and smarter.

Apply now to join Facility Grid and transform how MEP QA/QC gets done.

This is a remote position.