Mental Health Urgent Care Clinician

CNS Healthcare; Novi (MI); On-site; USD 58,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

Retirement match

PTO 23 days

Paid holidays

Parental leave

Student loan forgiveness

Job summary

CNS Healthcare in Michigan is seeking a Mental Health Urgent Care Clinician to conduct crisis evaluations and guide individuals to non-emergency care. The role emphasizes trauma-informed, culturally competent care, motivational interviewing, and collaborative treatment planning.

You will work in a community-based clinic, maintain required documentation, and participate in quality improvement initiatives while supporting employee benefits and PT0 adjustments.

Qualifications

• Master’s degree required and appropriate licensure for clinical work.
• Experience in mental health case management and human services.
• Knowledge of crisis intervention and clinical compliance practices.

Responsibilities

• Be present in the clinic each day and provide crisis evaluation.
• Perform triage to determine level of care and document assessments.
• Engage with patients and families using motivational interviewing.
• Develop relapse prevention and crisis plans with resources.
• Complete required documentation accurately and on time.
• Collaborate with the Customer Care Team as a clinical point of contact.
• Support quality improvement initiatives and professional growth.
• Maintain compliance with MU, MIPS, CARF, and CCBHC standards.

Skills

Strong communication

Crisis intervention

Trauma-informed care

Motivational interviewing

Cultural competency

Team collaboration

Time management

Documentation accuracy

Critical thinking

Conflict resolution

Education

Master’s Degree in Social Work, Counseling, Psychology, or MFT

Licensure: LLMSW/LMSW/LLPC/LPC/LLMFT/LMFT/TLLP/LLP

Tools

EHR systems

Microsoft Office

Job description

What We Are Looking For

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. We are seeking candidates who want to join our impact-driven organization and who share our passion for advancing integrated mental and physical healthcare and eliminating stigma by providing services to those affected by mental illness, substance use, intellectual/developmental disabilities, and emotional disorders.

What We Are Looking For

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. We are seeking candidates who want to join our impact-driven organization and who share our passion for advancing integrated mental and physical healthcare and eliminating stigma by providing services to those affected by mental illness, substance use, intellectual/developmental disabilities, and emotional disorders.

The Mental Health Urgent Care Clinician focuses on crisis evaluation and guiding individuals to effective, non-emergency care solutions. The Clinician will use advanced clinical knowledge, communication skills, and collaborative approaches to assist individuals and families experiencing behavioral health crises.

Compensation Range

The starting pay for this position is $57,600 - $74,400 for limited licensed candidates, and $61,850 - $80,150 annual salary for fully licensed candidates and is based on non-discriminatory factors such as skills and experience.

What’s In It For You

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 23 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role? Please see below for a summary of job responsibilities and qualifications!

Essential Functions

• Be present in the clinic each day.
• Utilize formal and informal assessment practices in order to respond to crisis, needs, desires and interests of the individual/family.
• Perform triage to determine if the individual requires a higher level of care.
• Ensure that the individual’s needs are identified and initially met through innovative and clinically effective methods.
• Complete any needed paperwork accurately and thoroughly prior to individual receiving other services at CNS Healthcare same day.
• Assist with behavioral de-escalation when necessary.
• Complete intake assessments as needed.
• Support individuals in identifying changes in behavior, attitude, feelings, and thoughts that may lead to relapse. Collaborate on building a relapse prevention and crisis plan with the help of personal, community, and provider resources. Ensure crisis plans are clear and easy to follow.
• Use motivational interviewing strategies to engage and provide service to individuals.
• Utilize a trauma-informed approach to deliver services.
• Complete all required documentation and assessments completely, accurately, and in accordance with CNS Healthcare policy.
• Complete Intake meet and greets.
• Act as clinical point of contact for Customer Care Team including receiving phone calls forwarded from CCT.
• Meet direct service productivity and documentation standards per agency and program expectations.
• Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff.
• Participate in and promote departmental and agency quality improvement initiatives.
• Assume responsibility for professional growth by current reading and attendance at educational programs and conferences.
• Maintain compliance with quality care initiatives including Meaningful Use (MU), Medicare Merit Based Incentive Payment System (MIPS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Certified Community Behavioral Health Clinic (CCBHC) requirements.
• Perform other related duties as assigned.

Qualifications

Required

• Master’s Degree in Social Work, Counseling, Psychology, or Marriage and Family Therapy
• State licensure: Limited-Licensed Master’s Social Worker (LLMSW), Licensed Master’s Social Worker (LMSW), Limited-Licensed Professional Counselor (LLPC), Licensed Professional Counselor (LPC), Limited-Licensed Marriage and Family Therapist (LLMFT), Licensed Marriage and Family Therapist (LMFT), Temporary Limited-License Psychologist (TLLP), OR Limited-Licensed Psychologist (LLP)
• At least 3 years of full-time experience in case management in a mental health setting.
• At least 3 years of full-time experience in the human services field.
• Working knowledge and understanding of mental illness, medications used in treating psychiatric disorders, and knowledge and experience with other interventions used to treat psychiatric disorders
• Working Knowledge of Person Centered Planning and clinical compliance practices
• Working knowledge of conflict resolution and crisis intervention
• Working knowledge of legal issues and civil rights applicable to providers of mental health services, such as commitment laws and procedures, duty to warn, duty to protect, guardianship, conservatorship, payee, Americans with Disabilities Act, the Mental Health Code.
• Proficient with computers and Microsoft office products
• Proficient in the use of electronic health records (EHRs)
• Ability to work closely with persons with mental or physical limitations
• Ability to understand and value cultural and ethnic differences, their alternatives perspectives, lifestyles, etc.
• Ability to write clear, concise reports and the ability to formulate and implement an effective treatment plan.
• Ability to work collaboratively and build positive working relationships
• Ability to recognize the importance of collecting and reporting on outcome data
• Ability to apply methods for measuring the multiple variables of treatment outcome
• Ability to communicate effectively, professionally, and courteously
• Ability to use discretion and judgmental when handling matters of a sensitive or confidential nature
• Advanced time management, problem solving, customer service, interpersonal, and conflict resolution skills
• Ability to be forward thinking and take initiative to accomplish goals and objectives of the department
• Willingness to work a flexible schedule which may include evenings and weekends.
• Valid and unrestricted Michigan Driver License
• Reliable transportation and current proof of auto insurance

Preferred

• Prior experience in a community mental health setting.

About CNS Healthcare

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in southeastern Michigan. CNS employs approximately 500 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.

• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
• Visit our website to learn more about our mission, vision, and values!