Mental Health Support Specialist - Urgent Care (403(b) Match)

Northeast Kingdom Human Services; Newport (VT); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

403(b) retirement plan

Outstanding employee wellness program

Employee Assistance Program (EAP)

Comprehensive benefits package

Job summary

Northeast Kingdom Human Services (NKHS) in Newport, Vermont, is hiring a Mental Health Support Specialist for the Front Porch Mental Health Urgent Care Center. The role provides immediate, person-centered support during emotional distress or crisis, working with clinicians and peers in a safe, therapeutic environment.

Responsibilities include safety check-ins, documentation in EMR, and assisting with discharge planning and referrals to ongoing services.

Qualifications

• Requirements include High School Diploma or GED and ability to work calmly in crisis situations.
• Strong observation, communication, and interpersonal skills are essential.
• Commitment to trauma-informed and recovery-oriented care.
• Ability to work effectively as part of a multidisciplinary team.

Responsibilities

• Welcome and support individuals accessing urgent care services using trauma-informed, person-centered approaches.
• Orient clients to the program, services, and expectations of the urgent care environment.
• Conduct routine safety check-ins and monitor client well-being throughout their stay.
• Observe and document changes in mood, behavior, and presentation while communicating concerns to clinical staff.
• Assist individuals with immediate needs including food, hydration, comfort items, hygiene supplies, and environmental adjustments.
• Accurately document client interactions, observations, and interventions in the electronic medical record.
• Support discharge planning, referrals, and transitions to ongoing services and community supports.

Skills

Observation skills

Communication skills

Interpersonal skills

Team collaboration

Education

High School Diploma or GED

Bachelor's degree in Psychology or related field

Job description

Northeast Kingdom Human Services (NKHS) in Newport, Vermont, is hiring a Mental Health Support Specialist for the Front Porch Mental Health Urgent Care Center. The role provides immediate, person-centered support during emotional distress or crisis, working with clinicians and peers in a safe, therapeutic environment.

Responsibilities include safety check-ins, documentation in EMR, and assisting with discharge planning and referrals to ongoing services.