Mental Health Specialist

Manulife; DeRidder (LA); Remote; USD 49,000 - 71,000; Full time

Job summary

Manulife is seeking a Mental Health Specialist to join a multi-disciplinary team supporting disability claims and mental health case management. You will collaborate with Disability Claims colleagues to optimize processes and share expertise across the organization.

Responsibilities include reviewing claims, coaching case managers, delivering trainings, developing innovations in mental health practices, and engaging with Plan Sponsors.

Qualifications

• Master's degree in health sciences (or equivalent).
• Work experience in the clinical field of Mental Health.
• Ability to coach and influence.
• Passion working as part of a team.

Responsibilities

• Review mental health disability claims and document reviews in the case management system.
• Provide one-on-one coaching to case managers about mental health disability claims.
• Develop and deliver training sessions to internal teams on mental health topics and updated case management requirements.
• Communicate with treatment providers as needed.
• Remain up to date regarding knowledge about mental health and insurance practices.

Skills

Coaching

Teamwork

Analytical skills

Presentation skills

Time management

Verbal & written communication

Education

Master's degree in health sciences

Tools

PC applications

Job description

Category: Business & Customer Operations

Mental Health Specialist - Canadian Disability & Group Life

The opportunity

We're looking for a Mental Health Specialist, to join a team of multi-disciplinary mental health professionals, who play a key role in the success of our mental health disability management strategy.

Overview

The Mental Health Specialist collaborates with Disability Claims teams to support effectiveness of mental health case management. The role has far-reaching goals that include optimizing claims management practices, enhancing mental health knowledge, strengthening case manager skillset, ensuring appropriate risk management and improving overall disability outcomes related to mental health disability claims. The Mental Health Specialist contributes to the improvement of Plan Member mental health and Plan Sponsor organizational resilience.

Responsibilities:

• Review mental health disability claims and document reviews in the case management system
• Recommend mental health community resources to impact mental health recovery for Plan Members
• Support case managers in managing mental health disability claims
• Provide one-on-one coaching to case managers about mental health disability claims
• Be the go-to person for our internal Disability Claims teams regarding mental health topics
• Develop and deliver training sessions to internal teams on mental health topics and updated mental health case management requirements
• Support any ongoing strategy development on managing mental health disability claims
• Be involved in thought leadership and meet with Plan Sponsors
• Communicate with treatment providers, as needed
• Participate in working groups to develop strategic initiatives
• Develop and drive implementation of innovations in mental health case management in collaboration with internal teams
• Remain up to date regarding knowledge about mental health, disability management and insurance practices

Required Qualifications:

• Master's degree in health sciences (or equivalent)
• Work experience in the clinical field of Mental Health
• Ability to coach and influence
• Passion working as part of a team
• Strength in thinking autonomously, focusing on complex tasks and creative problem-solving
• Analytical skills
• Ability to re-prioritize, work under pressure and manage time effectively
• Strong presentation skills and experience
• Excellent verbal and written communication skills
• Solid working knowledge of PC applications

Preferred Qualifications:

• Experience working in disability management or disability case management
• Demonstrated experience training others
• Background in generating and implementing innovative solutions
• Experience in trend analysis and gap identification
• Ability to develop presentations and training materials
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

CAN, Ontario - Full Time Remote

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