Mental Health Shift Supervisor

Elwyn; Media (Delaware County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Medical/Dental/Vision

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and 3

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn in Media, PA is seeking a Mental Health Shift Supervisor to lead the residential unit, supervise staff, and ensure treatment plans are followed. You will provide clinical support, coordinate safety checks, and mentor direct support professionals.

This role requires a high school diploma, three years in behavioral health, and supervisory experience. You will collaborate with an interdisciplinary team, manage shift schedules, and uphold regulatory standards while delivering compassionate

Qualifications

• High school diploma or GED required.
• Three years of experience in behavioral health direct care and developing behavioral support plans.
• Previous supervisory experience preferred.
• Knowledge of DSM-5 diagnostic concepts is desired.
• Must possess excellent communication and organizational skills.

Responsibilities

• Supervise and train all assigned staff in the residential unit.
• Ensure treatment services align with each resident's goals and plans.
• Verify documentation for resident progress, safety, and regulatory compliance.
• Coordinate safety checks, shift huddles, and staff scheduling at least two weeks in advance.
• Mentor direct support professionals and maintain positive family and external agency relationships.
• Maintain records, conduct audits, and ensure proper incident reporting.

Skills

Supervisory experience

Team leadership

Clinical support

DSM knowledge

Microsoft Office

Communication skills

Time management

Problem solving

Driver's license

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Job Description

POSITION SUMMARY

The Mental Health Shift Supervisor is responsible for the direct supervision, and training of all assigned staff within the residential unit.

DUTIES AND RESPONSIBILITIES

• Ensure the provision of treatment services to each resident according to their current goal plan
• Provide clinical support in assisting clients in ensuring community integration occurs, as scheduled, according to the treatment plan
• Ensure staff working their assigned shift and complete required training, in cooperation with the Unit Director, based on house-specific operational and clinical issues, including but not limited to safety rounds and documentation of resident progress
• Ensure all required documentation for resident record, including but not limited to progress notes and behavioral notes, are completed for their assigned shift and that safety codes are followed and enforced to ensure quality of care
• Cooperate within an interdisciplinary team approach by implementing the goal plan (e.g., group activities, community outings) to ensure quality programming
• Develop and nurture relationships with resident families, outside social services agencies, and funding sources by direct communication to ensure adequate resident support
• Participate in on-call rotation, as needed, to ensure quality of care for residents
• Perform cardiopulmonary resuscitation (CPR), first aid, safe crisis intervention, and medication administration using agency-trained protocols
• Report any violations or allegations of resident abuse and neglect immediately, following Elwyn's policy and state regulations
• Provide supervision of assigned staff in the areas including but not limited to, recruitment, selection, leadership, coaching, training, timekeeping, performance management, promotion, discipline, and termination
• Provide a supportive environment for all team members and clients by:
  • Mentoring and orienting new direct support professionals
  • Completing daily safety checks (e.g., COVID checks, safety rounds)
  • Holding shift safety meetings and shift huddles, leading as appropriate
  • Completing monthly building inspections
  • Attending mandatory monthly leadership and all staff meetings
  • Ensuring census is set every shift
  • Scheduling staff for their respective shifts on the program staff schedules at least two (2) weeks in advance
  • Completing monthly fire drills
  • Performing records audit to ensure progress notes and appropriate documentation are completed per regulatory requirements
  • Maintaining appropriate inventory supplies and levels in cooperation with the Administrative Assistant
  • Ensuring the shift report is completed by staff, and by reviewing and checking for any omissions or errors
  • Completing supervisor report
  • Maintaining vehicle inspection, maintenance, and logs; monthly audits to be completed in cooperation with the Operations Manager or Unit Director
• Perform other duties as assigned

IMMEDIATE SUPERVISOR

Operations Manager or Unit Director

DIRECT REPORTS

Mental Health Program Specialists; Forensic Specialists

CONTACTS

Residents, Elwyn staff, funding sources, Department of Human Services (DHS), Social Security, other social services agencies, Base Service Units, families, county representatives and advocacy groups.

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS

• High school diploma or graduate equivalency diploma (GED)
• Three (3) years' work experience in programs supporting people in behavioral health direct care and developing behavioral support plans
• Previous supervisory experience preferred
• Knowledge and experience in clinical assessment, diagnosis, and evaluation of mental health consumers using the current Diagnostic and Statistical Manual (DSM)
• Experience with drug and alcohol population is helpful
• Strong background in behavior modification, preferred
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform CPR, first aid, safe crisis intervention techniques, and medication administration using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information.

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