Mental Health Management Consultant (LPC/LCSW/LMFT)

Spring Health; Oregon; Hybrid; USD 53,000 - 67,000; Full time

Benefits offered by this job

Stock options

Benefits package

Job summary

Spring Health is seeking a licensed clinician to provide management consultation that enhances employee wellbeing and workplace effectiveness during the evening hours (ET). You’ll coordinate critical incident responses, deliver virtual services, complete referral intakes, and guide counselors navigating EAP protocols while maintaining accurate documentation.

This role requires independent licensure (LPC/LCSW/LMFT or Psychologist), crisis management experience, and comfort with technology.

Qualifications

• Licensed clinician with independent licensure (LPC/LCSW/LMFT or psychologist).
• Minimum 3 years' experience in employee assistance or crisis management.
• Experience with incident response coordination and EAP protocols.
• Bilingual abilities preferred.

Responsibilities

• Provide management consultation that enhances employee wellbeing and workplace effectiveness during evening hours.
• Coordinate critical incident response requests and deliver virtual support.
• Complete management referral intakes and guide counselors on EAP protocols.
• Maintain documentation to meet risk management and regulatory requirements.
• Assess risk and provide in-the-moment support during crises.

Skills

Excellent written communication

Verbal communication

Education

LPC

LCSW

LMFT

Psychologist

Tools

Tech platforms

Job description

What you’ll be doing:

• Provide management consultation that enhances employee wellbeing and workplace effectiveness from the hours of 1:30pm-10pm ET or 11am-7:30pm ET, but you may sit out of any time zone.
• Coordinate critical incident response requests
• Deliver virtual critical incident response requests
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
• Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements.
• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers.
• Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers.
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment).
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership.
• Act as a subject matter expert on the key customer including the customer's benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer.
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.

What we expect from you:

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
• SAP qualified preferred
• CEAP certification preferred
• Supervisory experience and/or experience working with management and human resource professionals preferred
• Crisis management and SUD experience
• Familiarity with basic terminology and concepts used in employee assistance/human services programs
• EAP experience
• Experience delivering and coordinating critical incident response required
• Experience working with diverse populations (bilingual preferred)
• Knowledge of healthcare settings and community resources
• Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Able to go above and beyond and to multi-task and context switch

The target base salary range for this position is $38.46 - $48.71 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.

Our privacy policy:

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.