Community Mental Health Coordinator

Wfall; Bend (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

Wfall in Bend, Oregon is offering a position to coordinate clerical and clinical activities within the community's Behavioral Health services. The role involves acting as a key liaison, managing patient referrals and scheduling, while providing compassionate support.

The ideal candidate will possess a relevant Bachelor's or Associate’s degree with experience in healthcare and communication skills. The role demands effective relationship building with community partners to ensure optimal patient care and resource access.

Qualifications

• Bachelor’s degree in a relevant field or Associate’s with experience in healthcare.
• Experience with non-profit organizations preferred.
• Reliable attendance and consistent community engagement.

Responsibilities

• Liaise between individuals and organizations providing Behavioral Health services.
• Maintain relationships with agencies regarding counseling and care coordination.
• Assist patients in referral process and manage scheduling.
• Act as first point of contact for mental health patients.

Skills

Excellent verbal and written communication skills

Experience working in the Behavioral Health and Substance Use field

Experience with Microsoft Office Suite

Experience with Electronic Health Records

Website management knowledge

Education

Bachelor’s degree in health care management or related field

Associate’s degree with 3-5 years’ experience

Job description

Description

Job Purpose

Under the supervision of the Mental Health Program Manager, the CMHC provides clerical/clinical coordination with multiple agencies and providers in the community in order to connect patients with appropriate Behavioral Health care and resources programs.

Responsibilities

• This position will be the primary liaison between individuals and organizations who provide Behavioral Health services
• Create and maintain relationships with private practice and agencies regarding counseling, psychiatric, and care coordination services across community partners.
• Represent community behavioral Health program in sponsored events and activities as applicable.
• Assist patients in referral process, maintain scheduling for multiple providers, request documents from community agencies to coordinate care, and manage feedback from patients and providers.
• Acts as the first point of contact for mental health patients and provide relief for day-to-day clerical support to administrative office activities for the behavioral health team.
• Adheres to all mental health protocols regarding the management and compassionate care of patients undergoing behavioral health crisis.
• Contribute to the creation of policies, procedures, and workflows for CMHC position.
• Demonstrate awareness and sensitivity in the delivery of activities and events as it relates to the cultural and socioeconomic characteristics of the populations served.
• Accurately determine patient needs and match those individuals to the appropriate level of care.
• Other duties as assigned.
• Ability to adapt and respond with communication strategies to stabilize, slow, or reduce the intensity of a potentially high stress situation.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Reliable attendance and consistent community engagement
• Experience working in the Behavioral Health and Substance Use field
• Experience with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
• Experience with Electronic Health Records
• Knowledge and experience of website management preferred.
• Highly self-motivated and able to function independently.
• Must be fiscally focused and mission driven.

Education and Experience

• Bachelor’s degree in health care management/administration, business administration, public health, social work, psychology or related field, or Associate’s degree in similar field with 3-5 years’ experience in healthcare setting.
• Previous experience with non-profit organizations is preferred.

Immunizations Required

• Hepatitis B
• COVID-19 Vaccination

Physical Requirements

• Prolonged periods sitting and/or standing at a desk working at a computer.
• Ability to lift up to 25 pounds infrequently