Mental Health Clerk

Naphcare, Inc.; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental & vision insurance (day

Prescriptions free of charge (day one)

401K and Roth with company match

Tuition Assistance

Paid time off & holidays

Continuing education and CMEs

Referral bonuses

Life insurance at no cost

Job summary

NaphCare, Inc. is hiring a Mental Health Clerk to join our team at the Arizona Department of Corrections - Tucson facility in Tucson, AZ.

You will provide administrative and clerical support to the Mental Health Director and Health Services Administrator in a security-conscious environment. Responsibilities include handling calls, data entry into EHR systems, coordinating records and volunteer services, and assisting with reports using Microsoft Office, X-Jail, and TechCare.

Qualifications

• Must hold a High School Diploma or GED certificate.
• Basic computer skills including working knowledge of Microsoft Office Suite (Outlook, Excel, Word).
• Excellent skills in organization, attention to detail, time management and an ability to manage multiple tasks.
• Be able to obtain BLS CPR Certification (AHA required).
• Must have one year of clerical experience, preferably in a correctional setting.
• Excellent interpersonal and communication skills.
• Ability to interact effectively with patients from diverse backgrounds, including those with mental health or substance abuse issues.
• Must maintain confidentiality and comply with corporate policies, procedures, and legal requirements.
• Must pass the facility’s criminal background check and drug screening.

Responsibilities

• Manage all incoming calls and route to appropriate staff.
• Prepare reports and memos using Word/Excel; use X-Jail/TechCare as needed.
• Track supplies, process purchase orders, and distribute mail.
• Enter client data into EHR including case notes, payments, and scheduling.
• Shred PHI and maintain patient privacy.
• Coordinate with Records for archiving files and reports.
• Coordinate volunteer services.

Skills

Microsoft Office

Organization

Attention to detail

Time management

Multitasking

Communication skills

Interpersonal skills

Confidentiality

Code of Conduct adherence

Education

High School Diploma or GED

Tools

X-Jail

TechCare

EHR systems

Job description

Overview

NaphCare is hiring a Mental Health Clerk to join our team of medical professionals working at the Arizona Department of Corrections - Tucsonfacility located in Tucson, AZ.

As a Correctional Mental Health Clerk, you will work alongside correctional officers and other medical professionals to provide administrative and clerical support to the Mental Health Director and Health Services Administrator. Working within a controlled environment, where security is top priority and the days are never dull.

Responsibilities

As the Mental Health Clerk, your key responsibilities include and may not be limited to:

• Responsible for managing all incoming calls, direct/ transfer calls to appropriate staff, retrieve all voicemails daily and return calls, as necessary
• Utilize Microsoft Office, including Word and Excel, to prepare various reports, memos and correspondence as needed. Also utilize specific software (X-Jail, TechCare) as needed
• Perform various clerical and administrative functions to include tracking supplies, utilizing purchase orders for outside vendors and distributing mail
• Enters client data into Electronic Health Record (EHR) systems, including case notes, payments, and scheduling
• Responsible to shred all documentation containing Patient Health Information (PHI)
• Coordinate with Records Department for archiving files and reports
• Coordinate volunteer services

Qualifications

Qualifications:

• Must hold a High School Diploma or GED certificate
• Basic computer skills including working knowledge of Microsoft Office Suite (Outlook, Excel, Word)
• Excellent skills in the areas of organization, attention to detail, time management and an ability to manage multiple tasks
• Be able to obtain BLS CPR Certification (AHA required)
• Must have one (1) year of clerical experience, preferably in a correctional setting
• Excellent interpersonal and communication skills
• Ability to interact effectively with patients from diverse backgrounds, including those with mental health or substance abuse issues
• Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity, professionalism and ability to adhere to a Code of Conduct and comply with all corporate policies, procedures, and legal requirements
• Must pass the facility’s criminal background check and drug screening

Working Conditions:

Must have the physical and mental capacity to work in an environment that may be less than pristine, as well as manage and maintain physical and mental health when encountering stressful situations.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

Equal Opportunity Employer: disability/veteran