Mental Health Clerk

NaphCare, Inc.; Phoenix (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401K and Roth with company contrib.

Tuition Assistance

Paid time off & holidays

Continuing education and CMEs

Job summary

NaphCare, Inc. is hiring a Mental Health Clerk at the ASPC - Phoenix facility in Phoenix, AZ.

You will provide administrative support to the Mental Health Director and Health Services Administrator while working alongside correctional staff in a secure environment. The role requires strong organizational skills, proficiency in Microsoft Office, data entry into EHR systems, strict confidentiality, and the ability to manage multiple tasks.

Qualifications

• High School Diploma or GED required.
• Basic computer skills including Microsoft Office.
• Strong organizational and time-management abilities.
• Pass background check and drug screening.

Responsibilities

• Manage all incoming calls and route to staff, retrieve voicemails daily, and return calls as needed.
• Prepare reports and memos in MS Office; use X-Jail and TechCare as required.
• Perform clerical tasks: track supplies, manage purchase orders, and distribute mail.
• Enter client data into EHR, including case notes, payments, and scheduling.
• Coordinate with Records for archiving and coordinate volunteer services.

Skills

Organization

Attention to detail

Time management

Multitasking

Interpersonal communication

Confidentiality and professionalism

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

X-Jail

TechCare

Job description

Overview

NaphCare is hiring a Mental Health Clerk to join our team of medical professionals working at the ASPC - Phoenixfacility located in Phoenix, AZ.

As a Correctional Mental Health Clerk, you will work alongside correctional officers and other medical professionals to provide administrative and clerical support to the Mental Health Director and Health Services Administrator. Working within a controlled environment, where security is top priority and the days are never dull.

Responsibilities

As the Mental Health Clerk, your key responsibilities include and may not be limited to:

• Responsible for managing all incoming calls, direct/ transfer calls to appropriate staff, retrieve all voicemails daily and return calls, as necessary
• Utilize Microsoft Office, including Word and Excel, to prepare various reports, memos and correspondence as needed. Also utilize specific software (X-Jail, TechCare) as needed
• Perform various clerical and administrative functions to include tracking supplies, utilizing purchase orders for outside vendors and distributing mail
• Enters client data into Electronic Health Record (EHR) systems, including case notes, payments, and scheduling
• Responsible to shred all documentation containing Patient Health Information (PHI)
• Coordinate with Records Department for archiving files and reports
• Coordinate volunteer services

Qualifications

• Must hold a High School Diploma or GED certificate
• Basic computer skills including working knowledge of Microsoft Office Suite (Outlook, Excel, Word)
• Excellent skills in the areas of organization, attention to detail, time management and an ability to manage multiple tasks
• Be able to obtain BLS CPR Certification (AHA required)
• Must have one (1) year of clerical experience, preferably in a correctional setting
• Excellent interpersonal and communication skills
• Ability to interact effectively with patients from diverse backgrounds, including those with mental health or substance abuse issues
• Must have the ability to maintain confidentiality of all proprietary and/or confidential information and integrity, professionalism and ability to adhere to a Code of Conduct and comply with all corporate policies, procedures, and legal requirements
• Must pass the facility’s criminal background check and drug screening

Working Conditions

Must have the physical and mental capacity to work in an environment that may be less than pristine, as well as manage and maintain physical and mental health when encountering stressful situations.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one!
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

Equal Opportunity Employer: disability/veteran

Follow Us: Instagram | Facebook | LinkedIn | Advancing Correctional Healthcare | NaphCare