Mental Health Case Manager (MI-MDT)

miOttawa.org; Grand Haven (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

miOttawa.org is seeking a full-time Mental Health Case Manager in Grand Haven, MI. Under supervision, you will coordinate therapeutic treatments and community supports for individuals with mental illness and co-occurring disorders.

The role requires a Bachelor’s in human services and a QMHP credential; CADC preferred. Travel across the county is expected, with standard weekday hours at our Fulton Street office.

Qualifications

• Bachelor’s degree in a human services field and one year of experience is required; two years preferred.
• QMHP qualification is required; CADC certification strongly preferred.
• Valid Michigan driver’s license required.

Responsibilities

• Provide targeted case management and link clients to community resources and benefits.
• Coordinate care with primary care physicians and advocate within the medical community.
• Assist clients in housing, employment, and daily living skills; support self-sufficiency.
• Maintain case notes and ensure HIPAA-compliant documentation; prepare reports.
• Facilitate group services and participate in treatment teams to review progress.

Skills

Social work basics

Psychology knowledge

Recovery principles

Assessment planning

HIPAA knowledge

Medical records

Interpersonal skills

Communication skills

Computer literacy

Education

Bachelor’s degree in human services

QMHP eligible

Job description

Under the general supervision of a Mental Health Program Supervisor, coordinates the delivery of therapeutic treatment, community support, psychosocial rehabilitation, and a variety of other services to individuals with mental illness or co-occurring mental illness and substance use disorders. Participates in treatment teams by participating in the development and implementation of person-centered treatment plans. Ensures that clients access the internal and external treatment services and community-based social and economic services required for achievement of treatment goals and maximum independent functioning.

This is a full-time, benefited position based at the Fulton Street office in Grand Haven, MI. This position will work Monday - Friday, 8:00 a.m. - 5:00 p.m. Frequent travel, throughout the County, to client's homes and other community settings.

The essential functions of this position include, but are not limited to, the following:

1. Under the direction of the team supervisor, provides targeted case management services. Assists clients in obtaining a variety of community supports and accessing community resources and benefits, housing, and other basic needs in order to promote consumer recovery and self-sufficiency.
2. Maintains contact with Social Security/SOAR to help homeless consumers receive Social Security benefits; attends trainings and remains knowledgeable of relevant procedures.
3. Provides outreach to clients in order to establish and maintain engagement in treatment.
4. Coordinates care with primary care physicians. May attend medical appointments and advocate with medical community for client.
5. Coordinates and facilitates the placement of consumers into adult foster care homes or alternative community living situations.
6. Assists consumers in locating and obtaining employment in the community and provides additional job support services to consumers to enhance the chances of successful job placement.
7. Assists clients in improving daily living skills and in social and self-sufficiency activities.
8. May complete forms on behalf of consumers and explain rules and regulations. May assist consumers in obtaining legal services.
9. Performs placement services for client by locating, evaluating, and recommending shelters, residential care facilities, and other community resources with an emphasis on preventing hospitalization.
10. Participates in team meetings to discuss and review individual client programs and progress and identify issues in treatment for specific individuals.
11. Assists clients during emergency situations by determining needs and coordinating with the Crisis Team for placement into hospitals or other medical clinics if necessary.
12. Participates with therapists, other specialists, and clinicians in obtaining biopsychosocial information and developing, reviewing, and modifying individual clinic treatment plans to improve individual behaviors and life skills.
13. Identifies and establishes working relationships with community resources for clients. Establishes referral protocols and acts as liaison between consumers and those resources as needed.
14. Ensures that non-professional staff are trained in the implementation of an individual's treatment plan.
15. Monitors residential facility adherence to established treatment plans and protocols and compliance with professional standards of practice and ethics.
16. Ensures that service delivery to consumers complies with CMH standard operating policies and procedures, Title X, Medicaid Manual for Providers, Michigan Mental Health Code (PA 258 of 1974), Michigan Department of Community Health rules and regulations and Self-determination Initiative, and CARF accreditation rules, regulations and requirements.
17. Maintains case documentation and case notes and ensures the security and integrity of private health information in compliance with the provisions of HIPAA, Ottawa County, and CMH policies and procedures.
18. Prepares all documentation and reports required to maintain compliance with Recipient Rights rules and regulations.
19. Facilitates group services such as Family Psycho-Education or other psycheducational groups.
20. Other job duties as assigned.

Bachelor’s degree in a human services field and one year of experience working with people with developmental disabilities or people with mental illness, if supporting that population, is required. Two years of relevant experience is preferred.

CERTIFICATIONS AND LICENSES:

1. Must qualify as a QMHP (Qualified Mental Health Professional).
2. Certified Alcohol and Drug Counselor (CADC) credential strongly preferred.
3. Possession of a valid Michigan driver's license required.

REQUIRED KNOWLEDGE AND SKILLS:

1. Good working knowledge of the principles and practices of social work and psychology, principles of recovery, and principles of treatment for individuals with co-occurring mental illness and substance use disorders.
2. Good working knowledge of various Evidence-Based Practices related to target population.
3. Good working knowledge of the principles and practices of clinical assessment and person-centered treatment planning.
4. Good working knowledge of behavioral modification protocols, practices, and techniques.
5. Thorough working knowledge of the adult foster care system and residential treatment facilities available to mental health consumers.
6. Thorough working knowledge of professional standards of practice and ethics.
7. Good working knowledge of the principles and practices of medical record documentation and medical records management.
8. Good working knowledge of public and private services and community resources available to the mentally ill and developmentally disabled populations and to individuals with co-occurring mental illness and substance use disorders.
9. Excellent interpersonal communication skills.
10. Excellent verbal and written communication skills.
11. Computer literacy and working knowledge of word-processing, spreadsheet, database, and other necessary software programs.

PHYSICAL REQUIREMENTS:

Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audiological appliances and devices to increase mobility.

WORKING CONDITIONS:

Work is performed in community settings, including consumers' homes, and in a general office setting.