Mental Health Case Manager I - Behavioral Health Services

WakeMed Health & Hospitals; Raleigh (NC); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

WakeMed Health & Hospitals is seeking a dedicated liaison to support patients and families with mental health and substance use needs. The role includes discharge planning, resource navigation, and community engagement to ensure timely referrals and warm handoffs across inpatient and outpatient settings.

You will educate, advocate, and support patient self-management and recovery, coordinating transportation and monitoring placements while addressing social determinants of health within a

Qualifikationen

• Master's degree in Counseling, MFT, Psychology, or Social Work required.
• No experience required.
• Ability to work independently and manage time effectively.

Aufgaben

• Assist with discharge planning and referrals to appropriate services.
• Coordinate inpatient and outpatient connections for patients.
• Review admissions for appropriateness and alignment with insurance benefits.
• Provide education, advocacy, and support related to social determinants of health.

Kenntnisse

Discharge planning

Resource navigation

Communication

Advocacy

Education

Care coordination

Time management

Problem solving

Ausbildung

Master's degree in Counseling or MFT or Psychology or Social Work

Jobbeschreibung

Overview

Supports patients and families in managing mental health and substance use concerns, assisting with discharge planning, resource navigation, and community engagement. Serves as a resource and placement specialist, ensuring timely referrals, warm handoffs, and effective communication. Provide education, advocacy, and support to enhance patient self-management and recovery. Facilitates inpatient and outpatient connections, monitors placements, conducts safety assessments, arranges transportation, and addresses social determinants of health. Acting as a liaison between patients, families, providers, and community resources. Proactively works to prevent delays in care and disposition. Reviews patient admissions and continued stays for appropriateness, monitors insurance benefits, and ensures care aligns with coverage to optimize payment. Assists with insurance appeals and utilization reviews. Supports clinical staff with coverage guidance and medical record reviews. Participates in the involuntary commitment process, including case tracking and representing the hospital in hearings. Must be able to work independently, prioritize tasks, and manage time efficiently. Demonstrates a flexibility in accepting diverse work assignments, managing stress related to change, and resolving conflicts effectively.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE

Licensure

Not Applicable

Education

Master's Degree Counseling Or Marriage and Family Therapy Or Psychology Or Social Work Required

Experience

No Experience Required