Mental Health Call Center Coach - Bilingual (Spanish)

Granger Medical Clinic; Miami (FL); Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare staffing agency is seeking bilingual licensed mental health professionals for a fully remote Call Center Coach position. This role will provide telephonic coaching and crisis support to service members and veterans. Candidates must hold a master's degree and an active professional license in a related field, with preferred experience in triage and crisis counseling. The pay rate ranges from $55.00 to $58.00 per hour with flexible scheduling available.

Benefits

Paid sick leave based on state regulations

Medical, dental, and vision coverage

Free TeleMedicine and Mental Health support

Qualifications

• Active professional license (LCSW, LPC, LMFT, or equivalent) required.
• Experience in triage, motivational interviewing, and crisis counseling required.
• 3+ years clinical experience in a mental health setting preferred.

Responsibilities

• Provide telephonic motivational interviewing and care transition support.
• Conduct clinical triage and crisis counseling in alignment with protocols.
• Document clinical interactions and coordinate care with internal teams.

Skills

Proficient in Spanish and English

Strong verbal communication

Remote engagement skills

Education

Master's degree in mental health field

Job description

We are seeking bilingual (Spanish/English) licensed mental health professionals to serve as Call Center Coaches supporting a DoD behavioral health program. This role provides telephonic coaching, crisis support, and transition planning to service members and veterans - helping them navigate care with empathy and expertise.

This position is part of a proposal response and is contingent upon contract award, anticipated in October 2025.

WORKSITE: Fully Remote

WORK SCHEDULE: Full-time, with flexible availability (some evening/weekend coverage may be required)

PAY RATE: $55.00 -$58.00 per hour

What We Offer

• Paid sick leave based on state regulations after 90 days of employment
• Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
• Free TeleMedicine and Mental Health support for all employees and their families
• Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability
  
  

What You'll Do

• Provide telephonic motivational interviewing, coaching, and care transition support
• Conduct clinical triage and crisis counseling in alignment with protocols
• Support military-connected individuals navigating mental health services
• Document clinical interactions and coordinate care with internal teams
• Maintain professional boundaries and deliver high-quality care remotely
• Complete training in privacy, HIPAA, and DHA-specific protocols before engagement
  
  

What You'll Bring

• Proficiency in Spanish and English
• Master's degree in a mental health field (psychology, social work, counseling, etc.)
• Active professional license (LCSW, LPC, LMFT, or equivalent - Required)
• Experience in triage, motivational interviewing, and crisis counseling (Required)
• 3+ years of clinical experience in a mental health setting (Preferred)
• Familiarity with military and veteran mental health concerns (Highly Preferred)
• Strong verbal communication and remote engagement skills
• Must pass Tier 1 background investigation (SF-85)
• Legally authorized to work in the U.S. (citizenship not required)
  
  

Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.

Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools

Career Site: www.gofortuna.com

Salary: $55.00 - $58.00 per hour

Job Posted by ApplicantPro