Mental Health Admissions Specialist

Fairview Health Services; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tuition reimbursement

Retirement plan

Paid time off

Job summary

Fairview Health Services seeks a Mental Health Admission Specialist to coordinate admissions to inpatient mental health and detox units through the emergency departments. You will manage patient data in Epic, triage admissions, and coordinate transfers with internal and external providers.

You will handle a busy patient placement workflow, collaborate with psychiatric teams, and ensure timely admissions while delivering high-quality customer service.

Qualifications

• Requires High School Diploma and preferred Healthcare related AA.
• At least 1 year in customer service settings.
• At least 1 year in a call center setting.
• Experience in a mental health setting is preferred.

Responsibilities

• Answers direct emergency admission line and enters information into Epic.
• Prioritizes internal transfers and ED/other admissions.
• Assess and triage client admissions using admission criteria.
• Document demographic and clinical information accurately.
• Coordinate inpatient admissions from external sources.
• Coordinate same-day admissions from internal/external sources.
• Coordinate physician-to-physician consultations.
• Support Patient Placement Manager in placing patients on appropriate floors.

Skills

Customer service

Call center experience

Mental health setting

Education

High School Diploma

HealthCare related AA

Job description

Job Overview

Job Summary

The Mental Health Admission Specialist will coordinate admissions to the inpatient mental health and detox units within M Health Fairview. Admissions are processed through the emergency departments. The Mental Health Admission Specialist is responsible for taking clinical from mental health professionals, identifying a bed and a provider, and reviewing with psychiatric providers. They will manage a wait list and actively take phone calls from various partners and community callers while providing the highest quality of customer service.

Schedule Per Pay Period

Week One

Tuesday 7am - 330pm

Wednesday 11am - 730pm

Thursday 11am - 730pm

Week Two

Monday 7am - 330pm

Tuesday 9am - 530pm

Wednesday 7am - 330pm

Friday 11am - 730pm

Saturday 7am - 330pm

Sunday 7am - 330pm

Job Expectations

Receives Incoming Admissions

• Answers direct emergency admission line for M Health Fairview, collects and enters needed information into Epic, organizing and prioritizing as appropriate. Utilizes critical thinking skills for the best outcome.
• Prioritizes and expedites internal transfers, transfers between all M Health Fairview hospitals, and transfer admissions from ED, and other medical areas.
• Assess and triage client admissions using identified admission criteria.
• Documents complete and accurate demographic and clinical information.
• Coordinates emergency inpatient admissions to acute care units from external sources.
• Coordinates same day inpatient admissions to acute care units from internal and external sources.
• Coordinates internal and external physician-to-physician phone consultations.
• Conferences RN (Registered Nurse) Patient Placement, accepting physician, and sending physician to collect appropriate data, and under the direction of the Patient Placement Manager, appropriately places the patient on the correct floor according to clinical service or acuity.
• Communicates admissions to patient care units and to referring sites.

Facilitates Inpatient Admissions from external facilities

• Accurately gathers relevant patient demographic and clinical information to facilitate scheduled inpatient admissions to appropriate unit based on established clinical protocols.
• Enters data into Epic to alert financial reps and units of upcoming admissions.

Coordinates Transfers and Discharges

• Coordinates internal unit-to-unit transfers, hospital to hospital transfers
• Assists unit staff with environmental service requests and entries into Epic system including admissions, unit to unit transfers, updates, and discharges in a timely and accurate manner.

Facilitates Inpatient Consultations

• Facilitates communication, admission, and consultation aspects for physicians.
• Exhibits ability to multitask, prioritize, organize, critically think, and make decisions.
• Facilitates complex care huddles on acute patients to ensure proper outcomes for admissions by including all leadership parties

Universal Competencies

Demonstrates Commitment to Customers

• Is aware of different customer needs/desires.
• Takes action to meet customer needs/desires with respect to customer diversity.
• Helps improve processes to meet customer needs.
• Suggests and acts on ideas to improve overall customer service.
• Respects confidentiality and shares information with only those that need to know.

Demonstrates Commitment to Fellow Employees

• Seeks to understand and value differences between employees.
• Treats other employees with dignity and respect.
• Demonstrates open, honest communication and behavior.
• Resolves conflict in a positive manner.
• Contributes to the productivity of the workgroup.

Demonstrates Commitment to Fairview

• Lives the values of dignity, integrity, service, compassion, and innovation
• Supports the mission/vision.
• Speaks positively about Fairview and Health East.
• Chooses to make Fairview and Health East a better place.

Organization Expectations, as Applicable

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
  • Partners with patient care giver in care/decision making.
  • Communicates in a respective manner.
  • Ensures a safe, secure environment.
  • Individualizes plan of care to meet patient needs.
  • Modifies clinical interventions based on population served.
  • Provides patient education based on as assessment of learning needs of patient/care giver.
• Fulfills all organizational requirements
  • Completes all required learning relevant to the role
  • Complies with and maintains knowledge of all relevant laws, regulations, policies, procedures, and standards.
• Fosters a culture of improvement, efficiency, and innovative thinking.
• Performs other duties as assigned

Minimum Qualifications to Fulfill Job Responsibilities

Required

Education

• High School Diploma

Experience

• 1 year in customer service setting
• 1 year in call center setting
• 1 year in a mental health setting

License/Certification/Registration

• N/A

Preferred

Education

• HealthCare related AA

Experience

• Patient placement experience in a fast-paced call center environment.

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status