Mental Health Admissions Advisor

Centered Health; California, Culver City (MO, CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming mental health care in the Los Angeles area. As an Admissions Advisor, you'll play a crucial role in guiding clients through their admissions journey, ensuring their needs align with our comprehensive services. This position demands strong mental health admissions experience and exceptional communication skills. You'll thrive in a fast-paced environment, managing multiple priorities while providing empathetic support to clients and their families. If you're passionate about making a difference and eager to contribute to a diverse team focused on healing and growth, we encourage you to apply!

Qualifications

• 3+ years of mental health experience required.
• 3+ years of pre-admission assessment experience required.
• Ability to manage clinician-based referrals.

Responsibilities

• Coordinate admissions for incoming clients and answer questions.
• Complete intake documents and develop treatment files.
• Interact with individuals who may have mental health issues.

Skills

Mental Health Admissions Experience

Time Management

Bilingual (Spanish and English)

Professional Phone Etiquette

Empathy and Understanding

Education

High School Diploma or GED

Tools

SalesForce

KIPU EMR Software

Job description

MAKE A DIFFERENCE IN THE LOS ANGELES AREA - JOIN OUR ADMISSIONS TEAM TODAY!
If you have mental health admissions experience and the ability to manage multiple priorities in a fast-paced environment, this is the position for you.

ADMISSIONS ADVISOR:
Location: Onsite in Culver City, CA.
Hours: Monday through Friday 9:00am to 5:30pm.
Pay: $23-$28 per hour PLUS incentive bonus, paid out monthly.

YOU MUST HAVE MENTAL HEALTH ADMISSIONS EXPERIENCE TO BE CONSIDERED FOR THE POSITION.

Reporting to the Admissions Supervisor, you will coordinate admissions for all incoming and potential clients, and answer all of their questions throughout the admissions process. This will include ensuring a match between the potential client's needs and the various Centered Health facilities, services, and programs.

Your specific responsibilities will include:

• Answering phone calls for referral to treatment.
• Obtaining personal information from a caller for financial obligations, medical/mental health necessities, legal obligations, family/social support, and employment/employer information.
• Interacting with individuals who may have mental health issues and their families.
• Completing all intake documents, and preparing and developing treatment files at time of patient admission.
• And more.

You will bring:

• A high school diploma or GED is required.
• 3+ years of mental health experience required; 5+ years of experience preferred.
• 3+ years of pre-admission assessment experience required; 5+ years of experience preferred.
• 3+ years of experience managing clinician-based referrals and clinician engagement required.
• 3+ years of experience reviewing and speaking to private insurance and other financial obligations, with high proficiency with out-of-network services required.
• Ability to work in a fast-paced environment with effective time management and prioritization skills.
• Proficiency in SalesForce and EMR software, preferably KIPU, is required.
• Bilingual Spanish and English are highly preferred.
• Professional level phone etiquette with the ability to provide empathy and understanding.
• A genuine desire to work with the population of clients we serve.
• Experience with high-touch, high-need clientele.
• Ability to exercise professional judgment in performing day-to-day activities, ensuring adherence to Centered Health policies and procedures.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Welcome to Centered Health. Our mission is to provide healing resources for all ages, battling mental health, substance abuse, and eating disorders. Our diverse network of behavioral health treatment centers ensures that clients receive individualized comprehensive care in the most appropriate setting. We look for team members who can grow, think, dream, create, and push the model of healthcare forward. We value achievers, leaders, and visionaries. Our goal is to value the skills each person brings and provide an environment that embraces diversity and rewards imagination and service delivery.