Menlo Park Guest Service Intern

SusieCakes Bakery; Menlo Park (CA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible work schedule

Free non-slip shoes annually

Paid time off for birthday month

Company holidays

Medical, dental, vision insurance

Vacation and 401k benefits

Paid sick time

Referral program

Pet insurance

50% discount on desserts

Job summary

A popular bakery in Menlo Park is seeking a Guest Service Intern to learn about internal operations and develop key leadership skills in the hospitality sector. This role offers hands-on training in maintaining service quality, interacting with guests, and assisting with various business operations. Ideal candidates must be enrolled in a hospitality program and possess a passion for teamwork and service. This internship is a great opportunity to gain valuable experience in a supportive environment.

Qualifications

• 1 year of experience in hospitality courses or relevant work experience.
• Must be able to read and understand English for safety purposes.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Assist with internal operations to understand how the business runs.
• Support and develop team members in a positive work environment.
• Learn about service quality, product preparation, and operational costs.

Skills

Communication

Teamwork

Customer service

Education

Enrolled in a hospitality program or certification course

Job description

At SusieCakes, we bake nostalgic, homemade-style desserts from scratch daily, using the finest ingredients. Our Celebration Cake is a birthday staple in countless homes, and our bakeries blend classic charm with a warm, modern feel.

We’re committed to promoting from within, which is why we offer a limited number of internships for students eager to grow in the hospitality industry. As a luxury lifestyle brand, we focus on a positive work environment, team development, and career growth. If you have a passion for leadership, business, and teamwork, come celebrate with us!

As the Guest Service Intern, you will learn how the internal operations of SusieCakes works as well as learn key leadership skills that can be used as you pursue your hospitality management career. Our mission is to provide you with the knowledge around running the complete operation as efficiently as possible, while learning key leadership skills to coach and develop people internally.

Important Note: Housing is not provided for this program. Must be currently enrolled in a hospitality program or certification course.

Benefits & Perks

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Paid Sick Time
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous 50% discount on all our delicious desserts!

Internship Overview

Operations

• Gain business acumen by exploring objectives, policies, and priorities.
• Build brand awareness through guest and team connections.
• Maintain service quality by handling guest interactions and transactions.
• Learn product preparation, quality checks, and recipe execution.

People

• Work alongside the General Manager to learn how we inspire, support, and develop our team members to create a positive and engaging work environment.

Financial

• Learn about labor, cost of goods, and operating expenses.
• Shadow payroll processing.

Facility & Safety

• Perform cleaning tasks and bakery walkthroughs.
• Learn about bakery maintenance management.

Leadership

• Model company mission, values, and goals.
• Demonstrate teamwork and leadership by example.
• Work efficiently in a fast-paced, entrepreneurial environment.
• Stay objective and solution-focused in challenging situations.

Qualifications

Education and Experience

• 1 year of experience in hospitality courses
• Or 1 year of restaurant/bakery/retail experience

Language Skills

• Must be able to read and understand English for safety purposes
• Must be able to communicate effectively with guests, managers, and team members

Physical Demands

• Must be able to lift up to 50 lbs.
• Must be able to work long periods of time standing
• Must be able to taste product for quality assurance i.e buttercream(s), cake(s), and cupcake(s) batter, cookie dough and other recipes as assigned

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.