Men's Spa Attendant-Spa-Full Time

Pinehurst Resort; Pinehurst (NC); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Pinehurst Resort in North Carolina is seeking a Spa Attendant to provide warm, professional guest service in the spa, locker rooms and lounge areas. You will help maintain a clean, welcoming environment and assist guests with services and amenities.

Fluent English and excellent customer service are essential, and team collaboration is important to ensure a seamless guest experience in a historic resort setting.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year related experience in customer service, preferably in a Spa environment.
• Fluent English with excellent verbal communication skills.

Responsabilités

• Greet guests and assist with locker assignments.
• Provide robe/slippers and escort guests to service areas.
• Monitor schedule to ensure timely service per SOP.
• Maintain cleanliness and neatness of spa and locker rooms.
• Replenish stock such as robes, towels, and toiletries.
• Direct guests in use of whirlpools, saunas, and steam rooms.
• Ensure guest privacy, safety, and comfort at all times.
• Support cross-selling of spa treatments when appropriate.

Connaissances

Excellent customer service

Verbal communication

Fluent English

Formation

High School Diploma or GED

Description du poste

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

Culture

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

Summary

The primary purpose of this position is to be responsible for the efficient care of guests, private lounge and locker areas, fitness area and issuance in a positive/professional manner. The Spa attendant is responsible for the cleanliness and neatness of the facility in order to ensure personal service in an immaculate environment.

EDUCATION And/or EXPERIENCE

High School Diploma or GED and a minimum of 1 year related experience in customer service, preferably in a Spa environment; or an equivalent combination of education and experience.

Essential Duties And Responsibilities

• This position is a very visible position and the person having this responsibility must possess strong communication skills, ability to utilize a personal computer, maintain a professional appearance at all times, resolve conflict, and be knowledgeable of the Resort.
• Responsible for greeting the guests, assigning lockers, issuing robe/slippers, escorting guests to their service area, locker room, wet areas, fitness center, manicure, pedicure areas in a timely manner and monitors the schedule to ensure punctuality as outlined in the SOP.
• Must ensure extreme privacy, care and respect of each guest.
• Responsible for maintaining a clean, spotless spa. Conducts Spa walk through ensuring that all areas are properly cleaned and orderly.
• Replenish stock levels to include refilling robes, towels, lockers, sandals, toiletries, beverage dispensers, etc.
• Directs guests in proper use of whirlpools, saunas, steam rooms, and ensure guest safety.
• Maintains fitness center equipment in clean and working condition.
• Assists guests as needed, including bringing supplies such as towels, soaps, etc. while providing courteous service.
• Suggest cross selling of treatments in other departments.
• Must be able to work well with others as a team.
• Fluent and literate in English.
• Must have excellent customer service skills.
• Must have excellent verbal communication skills.
• Ability to follow directions and requests from guests.
• Knowledge of Spa treatments and Salon services.
• Ability to multi-task.
• Must be detailed oriented.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to walk and talk or hear.

The Employee is frequently required to stand; sit; uses hands and fingers; or fell; and reach with hands arms. The Employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The Employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, wet and/or humid conditions and outside weather conditions, extreme cold and/or heat, and risk of electrical shock. The noise level in the work environment is usually very quiet.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.